Acer predator Helios 300 laptop not charging and blue light blinks

AkshayGovind
AkshayGovind Member Posts: 1 New User
edited December 2022 in Predator Laptops

Acer predator Helios 300 laptop not charging and blue light blinks what to do

[Edited the thread to add the issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • john321
    john321 Member Posts: 3 New User

    If your Acer Predator Helios 300 laptop is not charging and the blue light is blinking, there could be a few potential issues causing this problem. Here are a few things you can try to troubleshoot and fix the issue:

    1. Check the power adapter: Make sure the power adapter is properly plugged into the laptop and the outlet. Also, check to see if the adapter is damaged or frayed, as this could be causing the problem.
    2. Check the battery: Make sure the battery is properly inserted and connected. If the battery is low, try charging it for a few minutes before turning on the laptop.
    3. Check the charging port: Make sure the charging port is clean and free of debris. Also, check to see if there are any bent or damaged pins in the port.
    4. Update the BIOS: Sometimes, updating the BIOS can help fix charging issues. Check the Acer website for any updates and instructions on how to install them.
    5. Check the DC jack: The DC jack could be faulty or loose, check if it's the case, it's better to consult a professional technician to repair it.

    If none of these troubleshooting steps work, it may be necessary to contact Acer customer support for further assistance. They may be able to diagnose and repair the issue for you.

  • jeninarosesolis
    jeninarosesolis Member Posts: 2 New User

    Help, blue light and red light is blinking, laptop is not charging

  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    Post screenshot of first part of report that shows the battery model number.

    Jack E/NJ