Acer Aspire 3 15 touchpad not working

JML172
JML172 Member Posts: 1 Newbie

Hi,

I cannot get my touchpad to work.

ACer Aspire 3 15 Windows 11.

Things I have tried that did not fix it:

updating device driver.

Updating AMD drivers and then updating device driver.

Touchpad is not disabled.

BIOS does not show a touchpad option under MAIN.

What's next?

Thanks!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @JML172

    Do you see any triangle in the device manager?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • RickCarte
    RickCarte Member Posts: 4 New User

    @AnhEZ28 I dont know what triangle to look for in device manager but I dont see one. I have the same problem, the touch pad is not working. I have tried re installing the drivers. I have tried turning the touch pad on/off. When I set the mouse to circle itself when I press the windows button i can see a circle but no mouse cursor and the touch pad does not do anything. We just bought the laptop last week.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @RickCarte

    If you don't have any important data on the laptop, then use the Reset This PC function.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • argyllandy
    argyllandy Member Posts: 1 New User

    i have this problem, updated from windows 7 to 10. touchpad not working, not showing up on bios or management also acer site does not recognise the serial number or snid number.