Still no update fix on Predator Sense App Pulsar Lighting? Predator helios 16

Xvallier
Xvallier Member Posts: 5 New User
edited June 6 in Predator Laptops

This setting on the Pulsar Lighting is definitely broken. It keeps turning off the keyboard backlight, logo light, & lid cover logo light even if this is already set to "OFF". Using 3rd party apps just to keep the Keyboard Lighting is a bit disappointing specially that my Predator Laptop Helios 16 with i9-14900HX and RTX4080 which I bought this year doesn't come cheap and this kind of problem is getting unresolved!

[Edited the thread to add model name]

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    Still? Does this mean you already downloaded & installed this March update for the ph16-72 model?

    Jack E/NJ

  • Xvallier
    Xvallier Member Posts: 5 New User

    yes, I uninstalled the old version and installed the new version of the predator sense app (
    5.0.1341) and still the same problem. I hope Acer would fix this. Now my device keyboard lighting and logo lightings are stuck to 30 seconds only. If I press any key on the keyboard the light will turn on again and only for 30 seconds again only. It cannot stay always on even I have turned the setting to off. If I switch to Windows Dynamic Lighting my device can keep the lightings ON all the time but Windows Dyanmic Lighting doesn't offer too much customization just like on the Predator Sense app.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer

    > > I hope Acer would fix this.> >

    Agreed. Many of these recent helios models seem to need a BIOS revamp to better control lighting features. In my case, to tone down the light shows. Like the rest of us users, you must periodically keep checking for updates in Acer downloads to fix the issue as we have no way of finding out when or even if they will appear. Sorry.

    Jack E/NJ

  • vishnu_01___
    vishnu_01___ Member Posts: 1 New User

    Hi

    I have facing the same issue… i read most of article and video so i understood this is a version issue… then i try many time how to fixed that then suddenly came a thought my mind and i have install the old version of PS then i have also download the new version of PS then i play the old version that not familiar with new window updates so i click on the new version setup that i had download the click on update PS the the all issue that have with Ps is solved. I hope you understood very well. Can try this my step. I hope your issue will be fixed.

    Thanks.