My predator helios neo 16 i5 when shutdown turns only when it connected to charger.

Puneet247
Puneet247 Member Posts: 1 New User

On sleep mode the power button works as usual, but if i shutdown the laptop and then try to turn on by hitting power on button the orange led on right side blinks 3 times and then nothing happens even though its 80% charged, only after connecting power supply it turns on through power button.

Any help ?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,065 Trailblazer

    Disable or uninstall Acer Care Center, let the battery charge to 100% there is nothing to be gained to limit the charge to 80%, and interferes with BIOS and Microsoft ACPI battery control. You may have a bad battery if it does not charge to 100% anymore. If you don't use ACC and the battery only charges to 80% uninstall the 2 battery drivers with Device Manager and reboot:

    If you still cannot boot with the battery only, create a battery report and look at the full charged capacity, if that is near zero replace your battery:
    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html
    double click on the report on your Desktop.

  • Icognitomato
    Icognitomato Member Posts: 2 New User

    hey did you find a solution i am starting to face the same issue.