Chromebook Wifi Speed Issue. Chromebook has a strong signal but speed tests vary between 3-12 MBps.

Snorlax143
Snorlax143 Member Posts: 3 New User
edited May 18 in Chromebooks

Recently my Chromebook has been experiencing slower internet speeds than all other devices in my house. In the same room smart phones, an iPad, and a TV all have strong connections with speeds around 200 MBps. My Chromebook has a strong signal but speed tests vary between 3-12 MBps.

I've been researching DNS settings, clearing extensions, cache, etc. but so far cannot figure out why the Chromebook is significantly slower despite having a strong connection signal. Attached is a screenshot of the Chromebook connectivity diagnostic test where everything passed.

Screenshot 2024-05-18 8.02.39 AM.png

[Edited the thread to add issue detail]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @Snorlax143 what speed do you have contracted with your internet service company?
    What type of Wi-Fi do you use, the 2.5 Ghz network or the 5 Ghz network?

    All the best.

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Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer
    Answer ✓

    Hi @Snorlax143 what speed do you have contracted with your internet service company?
    What type of Wi-Fi do you use, the 2.5 Ghz network or the 5 Ghz network?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Snorlax143
    Snorlax143 Member Posts: 3 New User

    300 MBps. I have the 2.4, 5, and 6 GHz bands enabled.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    It is only possible to obtain Wi-Fi speeds close to those contracted using the 5 Ghz network.
    The speeds you mention are taken with what type of network. the 2.4 Ghz or the 5 Ghz?
    In any case, they seem very low to me even to connect with the 2.4 Ghz network.
    Before this problem, did you have higher speeds?
    How do I take that speed data, is there any reliable internet page?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Axxo
    Axxo Member, Ally Posts: 831

    A Chromebook's poor performance is frequently caused by installing too many extensions. As a result, you should inspect your extensions and remove any redundant ones. Running apps and extensions you don't need may slow down your Chromebook by taking up too much storage space and causing webpages to load sluggishly. Try this to uninstall unnecessary apps and extensions: Open a new browser tab and type “chrome:extensions" into the address bar.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    What Chromebook do you have? Which WLAN card is installed? Speeds that low would be unusual, unless the laptop were either a long distance from the router or had some sort of obstacle between them that attenuated the signal.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Snorlax143
    Snorlax143 Member Posts: 3 New User

    I was able to access the various channels and turned off the 2.4 GHz channel and the Chromebook immediately went up to the 200+ MBps on the 5 GHz channel. Thanks.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    You're welcome, greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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