PredatorSense 5.0.1341 Doesn't work on Predator PH16-71

ALI_Alakber
ALI_Alakber Member Posts: 7

Tinkerer
edited May 11 in Predator Laptops

A new update dropped for PredatorSense 2024-05-8 and It's version
5.0.1341.

I don't know what's new in that version, But it doesn't work after updating

problems:

  1. The app won't launch, and it just says "To complete the setup process, please select "Yes" when the User
    Account Control notification appears."

After pressing yes to it, After a couple of seconds a new window appear saying that I need to launch the app from the start menu In Windows and then the cycle repeats and the Software won't launch.

I tried Uninstalling PredatorSense Completely and re-downloading version
5.0.1341 from Acer official site and a new problem appears after lunching the setup.exe

that says, "A newer version of PredatorSense Config is already installed."

Which doesn't make any sense since I removed everything related to Predator on my Laptop

How I fixed it ?

I downloaded the previous version of PredatorSense which is
4.1.635 and it worked.

But the old version keeps asking for an Update on the Microsoft store every time I launch it or opening the Microsoft Store.

Note that version
4.1.635 is
171.31 MB

And Version
5.0.1341 is
543.74 MB

My laptop is : Predator PH16-71

image.png

image.png

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    HI @ALI_Alakber try a complete uninstallation with the following application and then install the new version offered by Acer:

    https://www.revouninstaller.com/

    https://www.acer.com/us-en/support/product-support/PH16-71/downloads?suggest=PH16-71;0

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    @Alejandro_AC

    That's the first thing that I tried And It didn't work, same problem.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    I leave you some methods that at some point worked:

    Once downloaded, download the application from the download page on your computer, unzip it and look for the files:

    appxbundle and Microsoft .NET Framework x64

    Right click on them and run them:

    image.png

    Restart and check the result.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    @Alejandro_AC

    These Files just don't exist on version 5.0.1341 of PredatorSense try downloading it.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    @ALI_Alakber sorry, I thought they were the same parameters in Nitro Sense and Predator Sense, let's see if there are more answers, I don't know what the problem could be.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • ysnverse
    ysnverse Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1274903#Comment_1274903

    This method is worked for me. I uninstalled v5.0.1341 and installed v4.1.635

    Firstly it did not installed and not opened but then I clicked "ec7f7d6df3be4798a7277fd5ba9baceb" file and installed it. It is relevant with Microsoft Store. I also stopped the update for the app both in Store and App.

    Now I will continue with v4 until they release new version.

    Thanks for the tip.

    Screenshot 2024-05-11 115005.png

  • ysnverse
    ysnverse Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1274908#Comment_1274908

    They are exist. If you install application from drivers page you can find it from here after unzipping it:

    Predator Sense_Acer_5.0.1341_W11x64\PredatorSense_5.0.1341\UWP

    I hope it works for you.

    Screenshot 2024-05-11 115650.png

  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    @ysnverse

    The problem is that Acer published an update without testing it, The whole thing is busted.

  • adityadaliya
    adityadaliya Member Posts: 5

    Tinkerer

    it works, just uninstall both predator sense and predator sense config from control panel. Use CCleaner to clean registry. Then restart and install version 5.0.1341. WORKS FINE WITH PH16-71

  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    Hi.

    Thanks For the responses.

    I figured out what was causing the problem, It was AcerSense I had it downloaded from the Microsoft store and it was conflicting with the new (config) version of PredatorSense Thinking that I have the latest already Installed.

    Fixed it by uninstalling AcerSense and Reinstalling PredatorSense V5 from Acer Site

    And thank you <3.

  • ALI_Alakber
    ALI_Alakber Member Posts: 7

    Tinkerer

    AcerSense and PredatorSense cannot co-exist

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,315 Trailblazer

    Thanks for the information.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • ALVINC83
    ALVINC83 Member Posts: 1 New User
    https://community.acer.com/en/discussion/comment/1275914#Comment_1275914

    Not true. It did not work for me and it failed to launch.

    I uninstalled it, ran cc cleaner and reinstalled 4.1.635 it worked right back away. ACER made a stupid move and don't push their crappiness on customers. FFS we are buying a gaming laptop, not some run-of-the-mill.

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