My Nitro 5 stopped booting up after I shut it down, Won't recover

GoldenMilkPooding
GoldenMilkPooding Member Posts: 9 New User

I tried factory reset using ALT +F10 but it freezes when I select the option to recover it, If I boot it normally it doesn't leave the Acer loading screen. I can still move my mouse when it freezes in the blue screen. What could be wrong?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,579 Trailblazer

    Try to boot to BIOS with F2 and reset BIOS with F9 (in BIOS), save changes on exit BIOS. Do the Alt+F10 Reset this PC routine again but select the 2nd Remove everything option. If that also freezes your bootloader and/or the recovery volume with WindowsRE is corrupted. You can try to boot with a USB Windows Recovery Disk that has WindowsRE on it but if the bootloader is gone nothing will work except a clean install of Windows. To make a USB Recovery Disk on another PC with the same Windows version (W10 or W11), boot to Windows on the 2nd PC, stick a 20+GB USB 3.0 flash drive in a USB 3.0 port and open Windows Control Panel (type Control in the Search bar) and click on Recovery, click on "Create a Recovery Drive" and wait till it finishes downloading WindowsRE OS on the flash drive. Insert the Recovery drive in your laptop USB 3.0 port and boot to BIOS with F2, go to the BIOS Boot screen and move the USB drive to the top of the boot devices list, save changes on exit Bios. Boot without F2 but with the Recovery flash drive and you will get the same blue Troubleshoot menu (WindowsRE) with the "Reset this PC" option.

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    Thank you so much for the response I have tried all other options and they all freeze. I will try and make a recovery usb, will my files still be there if it works?

  • Jack22
    Jack22 ACE Posts: 4,214 Pathfinder

    When using recovery USB your files wont be there , so better if possible take a back of data

    Click on 'Yes' if the comment answers your question!
  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    I will be getting a USB tomorrow to try. but if I can't access the files how would I back them up?

  • StevenGen
    StevenGen ACE Posts: 12,747 Trailblazer

    Do a HARD RESET by opening the back cover of the laptop and take the main battery out first, then take the ram out and disconnect the RTC/BIOS battery and short its +&- pins at the mainboard plug to reset the CMOS, leave the laptop like that for 15 minutes and then reconnect everything as doing this HARD RESET will make your laptop reboot 100% and work, as these booting fault happens because of a frozen EC chip which is common and needs resetting, try this first before you do anything else and lets us know if its fixed your problem, Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    Thank you for the I will try a hard reset first. I have an update, I decided to just turn it on and it finally passed the repair part booted up normally although slowly. It seemed to run ok but when i plugged in my external harddrive it started to mess up again and eventually froze and my screen went black, could it be that my external drive may have been the problem?

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    So I am trying to unattach the battery but I cant seem to do it is there a specific way to do it?

  • StevenGen
    StevenGen ACE Posts: 12,747 Trailblazer

    If you have a Nitro gaming laptop then the main battery is secured to the bottom case with two screws that you need to unscrew and unplug the battery plug that is covered with maylar tape (and that is why you can't see it) but this tape is over its plug to the mainboard, its a very simple process. Good luck.

    This is the battery of a Nitro 5 gaming laptop and where its securing screws are and mylar tape that you have to remove:

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    I have done that but I can't unhook the connected piece is there a clip or something to do it? or is it just simple force?

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    here is an updated pic of what it loons like when it finally booted up, I tried reformatting my external harddrive but it wouldn't let me

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    This is what happens when i try to open the files menu, just loading forever. should I just reinstall windows at this point? if it even lets me?

  • GoldenMilkPooding
    GoldenMilkPooding Member Posts: 9 New User

    is there a way to default repair my external drive. it seems that everytime i plug it in it up messes up or is it my main computer that is the culprit?