Predator Helios 16 ph-16-71-91c8 Ram upgrade when I power on is a black screen will not boot

Vr_Grey_Ninja
Vr_Grey_Ninja Member Posts: 3 New User
edited April 5 in Predator Laptops

Hi all, I have the Predator Helios 16 ph-16-71-91c8 and I’m trying to upgrade the ram, I’ve tried Kingston fury (2x16) 32gb 5600 and (2x16) 32gb Corsair Vengeance 5600 and all I get when I power on is a black screen the laptop will not boot up at all I put the 2x8gb back in and it works fine can someone recommend the Ram to use?

[Edited the thread to add issue detail]

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Answers

  • Puraw
    Puraw ACE, Member Posts: 13,381 Trailblazer
    edited April 4 Answer ✓

    Ram supports 5600MHz only if you have the i9-13900HX CPU. otherwise up to 4800MHz only

    Avoid modules with XMP Profile like Corsair Vengeance, BIOS does not support XMP profile. If you have the i9-13900HX model try these Crucial modules:
    https://www.crucial.com/memory/ddr5/ct2k16g56c46s5/ct24830373

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    edited April 4

    The Predator Helios PH16-71 model is quoted by Acer as operable with a max total ram of 32GB with 2x 16GB DDR5-5600MHz type modules. These are the ram modules that Acer recommend for the PH16-71 at DDR5-5600Mhz:

    The Crucial upgrade scan Acer Predator Helios 16 PH16-71 RAM & SSD Upgrades list this laptop with a max total ram of 64GB with the Crucial 64GB Kit (2x32GB) DDR5-5600 SODIMM - DDR5-5600 • CL=46 • Non-ECC • SODIMM • 262-pins • 1.1V • 2Rx8 based • PC5-44800, so use these modules that Crucial recommends, as they guarantee their scans and their listed suggested ram and M.2 SSD drives. Good luck

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Vr_Grey_Ninja
    Vr_Grey_Ninja Member Posts: 3 New User

    I need help, l tried Crucial 32GB Kit (2x16GB) DDR5-5600 SODIMM CT2K16G56C46S5 in my Predator Helios 16 ph-16-71-91c8 and I still get nothing but a black screen please can someone help?

  • Stiltonpie
    Stiltonpie Member Posts: 46 Enthusiast WiFi Icon

    I used the Crucial RAM 32GB Kit (2x16GB) DDR5 5600MHz Laptop Memory CT2K16G56C46S5 fine. I unplugged the battery and the bios battery. Pressed the start button to ensure all power gone. Then changed over the sticks. Reconnected the bios battery and battery and booted up. It can take 2-3 mins of black screen before it anything shows.