AN17-71-75D9 Pops/cracks sound on Acer Nitro 17

Charlie666
Charlie666 Member Posts: 1 New User
edited March 11 in Nitro Gaming

Laptop Acer Nitro 17 AN17-71-75D9, from the first day of switching on there were pops when listening to music or watching videos, no problem in games. I tried all possible methods from Google, updated all the drivers, reinstalled Windows 11. DPC latency checker consistently shows 1000-1500 latency, if start bluestack or change the mode in Nitro Sense, then red latency bars appear from 3000 to 90000.
I reinstalled all the drivers, installed versions from the site, installed the latest versions. Nothing has changed. The only option was that there was something wrong with the laptop itself and it was apparently necessary to return it within 14 days, and not continue to try to fix it on our own.

Maybe someone will have other ideas so that I don’t take my laptop to the service center and then wait a week or two

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    https://community.acer.com/en/discussion/702118/an17-71-75d9-pops-cracks-sound-on-acer-nitro-17

    If you tried all that you have tried above, and have all the Realtek, Intel and NVidia audio drivers properly installed then its a hardware issue that you should get Acer Tech Support look at and to fix, as they will change the mainboard if the audio is faulty (which is very expensive) don't try and fix this yourself, utilize the 2 years Acer warranty on your AN17-71-75D9 laptop, as parts and Technion's costs are very expensive on these new laptops, so sort all the problems out and get them fixed under warrant. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • GimLock
    GimLock Member Posts: 3 New User

    I had the same problem for my Nitro AN515-58 and I found that RealTek audio driver was the culprit.

    I solved the problem by downloading an earlier version ( not the latest version ) from Acer and installed it.

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