Acer Connect ENDURO M3 5G Mobile Wi-Fi tethering not working on Mac M3

actionablefuturist
actionablefuturist Member Posts: 4 New User

Just bought the Enduro M3.

Tethering doesn't work on a MacBook Pro M3

It will charge when connected via USB-C.

Have tried rebooting the MacBook M3 - no change

Tried tethering on and off and alos MaxcOS/Windows Tethering option.

Mac does not detect any Ethernet connected.

Anyone else seeing this?

Also the Web UI is not mobile optimised - it is awful.

There is no ability to change any of the Network settings - eg gateway IP address.

Hope these issues get fixed in the next firmware updates.

I am running firmware: M3-GBL_1.30000004

App version: 1.01.0002_MR42

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,021 Trailblazer
    edited March 11

    There are 3 issues here:

    1: Wi-Fi does not use a cable (100% wireless).
    2: to provide power to the router, plug in a Micro-USB cable that connects a charger or a USB port to the M3 5G USB-C Micro port.
    3: If the router has an Ethernet port and your MacBook Pro also, you connect a LAN Ethernet cable with the LAN port and Router.

    Which of the 3 above applications are not working? You should not update or flash firmware, there are no drivers or firmware available on the Acer Support site for the M3 device. Using 3rd-party firmware will corrupt the OS and render the router useless.

  • actionablefuturist
    actionablefuturist Member Posts: 4 New User

    Page 16 of the manual explains how tethering should work

    Enable USB Tethering (Connect to PC/Laptop as a dongle)

    When you plug M3 to PC/laptop with USB cable (USB A to C), the M3’s screen will pop “Do you want to turn on USB tethering?”. Press “Turn ON” will enable USB tethering.

    The message does show up as it detected a cable and I pressed "Turn On".

    I believe this is a bug that Acer need to investigate.

  • Puraw
    Puraw ACE, Member Posts: 14,021 Trailblazer
    Answer ✓

    It probably is Apple software that is notoriously difficult in detecting non-Apple devices, I recommend you ask the MacBook community how to do the tethering with the Acer router.

  • actionablefuturist
    actionablefuturist Member Posts: 4 New User

    Thanks for your suggestion. Every other USB-C MiFi I've had (ZTE 5120, GlocalMe Numen Lite) have all detected it and worked ok. The fact that one of the options in tethering is MacOS makes me think it will work with a firmware fix on the M3 side.

  • ramapanda01
    ramapanda01 Member Posts: 1 New User

    I can confirm that it is simply not working on mac at all, I doubt it is pure mac issue, as I also tried to connect it to my ASUS ROG router as backup line, Acer Connect ENDURO M3 cannot be detected in there as well . However when I use Nighthawks M5 or ZTE 5G router, there is no issue with both Mac and ROG router.

    When Acer claim the device is working for Mac, but make sure it does…. at this point, Acer Connect ENDURO M3 is one of the overpromised device and I hope they will address the issue soon.

  • actionablefuturist
    actionablefuturist Member Posts: 4 New User

    Still seeing the same issue. Strangely when I connect the M3 to the MacBook Pro, it prompts the photo app to open and try and download photos from the device - so it recognises something is plugged in, just not a network device.

    Glad I'm not the only one to find it's not working.

  • Bjørn
    Bjørn Member Posts: 1 New User

    I experience the same, unable to get USB tethering to work on the following Macs:

    MacBook Pro 15" 2013, Intel Core i7, Big Sure
    Macbook Pro 13" 2020, Intel Core i5, Sonoma 14.5
    MacBook Pro 14" 2021, M1 Pro, Sonoma 14.5

    However, on the Intel Macs, USB tethering works under Windows 10 (Boot Camp).

    Enduro M3 detects the connections and asks if I want to turne on USB tethering. On the other side, OSX (all configurations mentioned) detects Enduro M3 as a USB device, but don't recognize it as network adapter.

  • justen
    justen Member Posts: 1 New User
    edited August 28

    The device's settings toggle for macOS (versus Windows, Chrome, Linux, and others) should, theoretically, switch the device from using RNDIS to using CDC-ECM. But that seems to not be happening.

    There is an open source RNDIS driver for macOS called HoRNDIS. I was able to get USB tethering working with the hotspot using that kext, but it required building it manually for ARM and creating a manual plist to allow it to run automatically.

    Unless/until the bug is fixed to properly enable CDC-ECM on the device itself, I'd suggest Acer consider removing the claim that "USB Tethering" is supported "via USB-C to Windows, Linux, and Mac devices," though.