acer predator helios neo16 predator sense fan control not showing

_aryan_
_aryan_ Member Posts: 1 New User
edited February 19 in Predator Laptops

my acer pradator helios neo 16 predator sense fan control not showing

[Edited the thread to add issue detail]

«1

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    When did fan control disappear? Yesterday? Last week? Last month?

    Jack E/NJ

  • Max_Stone
    Max_Stone Member Posts: 15 Troubleshooter

    Go to add/remove programs, find PredatorSense, click terminate and click reset. Relaunch PredatorSense and it will be fixed.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    https://community.acer.com/en/profile/Max_Stone

    Good to know. Thanks for report! 🙂

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    edited May 12

    Same issue. Followed Max_Stone's advised and it didn't work. I have an Predator Helios 16.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Shut down. Turn it back on. Then try it again.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Post a screenshot of Device Manager as it automatically opens. Don't manually expand any folders

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    Acer Predator 16-71

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Now manually expand the Display Adapters folder. Then post another screenshot.

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    Acer Predator 16-71

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Download, unzip & install the new PredatorSense app from this link.

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    Unzipped & ran the Setup. Still showing the same issue.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Did your machine have Acer factory-installed OEM Windows version when you acquired it? Or did you install the Microsoft generic Windows version?

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    It was Acer factory-installed OEM Windows version.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    How long ago did it disappear? A week ago? A month ago?

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    I noticed it roughly a month ago.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    Search Windows start menu 'restore point'. Click 'create a restore point' near top of menu. If Protection setting is turned on. click system restore button. Click next. Do you see a restore point with a date stamp of about a month ago?

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    The earliest restore point is on the 17th of this month.

  • JackE
    JackE ACE Posts: 45,081 Trailblazer

    If it happened well before May 17th, then an AcerCareCenter factory reset while saving your personal setting should bring it back if it is a software issue.

    Jack E/NJ

  • Jsto256
    Jsto256 Member Posts: 9

    Tinkerer

    Factory reset the laptop and now Predator Sense won't open or show that its been installed….