Nitro 5 AN515-57 Won't power on AGAIN. Black screen of death

Bigmeh
Bigmeh Member Posts: 6

Tinkerer
edited January 2024 in Nitro Gaming

ok so now i'm just incredibly[Sensitive Content] at Acer. I had a Nitro 5 five years ago that after two years just died. The well known Acer black screen of death. none of the recommendations on this forum worked and Acer has kept awfully quite about this.

Well were we go again. two years ago I purchased another Nitro 5 because we couldn't' fix the last one. Here I am two years later and again this thing has died. Black screen of death. I've done all the recommended things to fix. nothing works.

What can we do here? Acer won't help. Do we need to go to social media? Class action suit?

this is obviously a hardware flaw with their computers.

[Edited the thread to hide sensitive content]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,621 Trailblazer
    edited January 2024
    https://community.acer.com/en/discussion/699483/nitro-5-an515-57-wont-power-on-again-black-screen-of-death

    It may have more to do with proper system management rather than Acer hardware issues. To get the laptop to boot to Windows again do the Power Drain method and check the RAM modules if they are seated properly in the SODIMM slots.
    Power drain + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black) and remove the coin battery. Shorten the +/- contacts inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Check if the RAM modules are firmly seated the 2 slots. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.

    When you are back online, update BIOS and Windows11, you should be on this version:

    Winver January 25.jpg

    Other factors that can cause BSODs are Bloatware and 3rd party AV programs, uninstall those and trial versions of programs. Don't use several browsers at the same time, Windows Defender should be your default browser, uninstall all others. 😉

  • StevenGen
    StevenGen ACE Posts: 12,775 Trailblazer
    edited January 2024
    https://community.acer.com/en/discussion/699483/nitro-5-an515-57-wont-power-on-again-black-screen-of-death

    If a laptop won't power on then you have a main power rail circuitry issue problem, take your laptop to an experienced technician that specializes in this sort of work, remember that Acer don't fix mainboards they just swap parts and if your laptop is not under warranty then you need to go to a technician that fixes mainboards circuitries and changes them, as that is what you should have done with the first Nitro laptop,

    A laptop does NOT last forever especially these gaming laptops that are a highly specd computer that are put into a confined space and manufacturers have to cut corners and they have no protection against a main component like a cpu or a gpu burning out, that allot of them do because their protective cpu or gpu mosats burn out/short eventually and cause a permanent failure that only a new mainboard will fix.

    If you are lucky with your Nitro laptop, then either a capacitor or a resistor has burned out in your Nitro laptop and that is why your laptop won't turn on, but in an extreme case it could be that a mosat has burned out and that governs the voltage to the cpu has burned out, which means that your cpu is shorted and that is why your laptop has a Black Screen of Death. Btw, have a look at "Electronics Repair School-You Tube" as this channel repairs allot of gaming laptops with the faults that I've talked about above. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Bigmeh
    Bigmeh Member Posts: 6

    Tinkerer
    https://community.acer.com/en/discussion/comment/1255798#Comment_1255798

    Thank you for the response. I appreciate it.

    I've tried all of the recommended fixes including the post prior to yours. Nothing helped. I've watched the Electronics Repair School as well. That guy is awesome. So far have not been able to identify any capacitors that are an issue.

    To be honest, I'm not putting money into fixing this computer. I'll move away from Acer. I've had other gaming computers and never had an issue. This is two Nitro 5s in a row that both died after two years each. and the number of postings with this issue is unbelievable.

    Anyway, thanks for your help. i will keep trying to find the problem but like you said it's probably something more substantial on the motherboard.

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