A315-23-R0LD freezed during BIOS update, soldered RAM not showing.even Insyde firmware update froze

Bhering2077
Bhering2077 Member Posts: 2 New User
edited December 2023 in Aspire Laptops

Hi,

Up until recently i was running the PC in question with the v1.14 BIOS. I noticed the PC was detecting only 8GB RAM. It comes from factory with 4GB soldered and 8GB added.

Decided to update to v1.21 and it froze. Had to perform the recovery to the initial BIOS, v1.08. I noticed then, that windows 11 had an Insyde firmware update listed on windows update and decided to try that. It froze again.

As of right now, anytime I try to update the BIOS of this computer, it freezes. And the soldered RAM disappearing act persists.

Any insights are appreciated, and thanked in advance.

[Edited the thread to add issue detail]

Answers

  • a_happy_laptop_user
    a_happy_laptop_user Member Posts: 61 Devotee WiFi Icon


    It seems like you're facing a challenging situation with your Acer Aspire A315-23 laptop, particularly related to BIOS updates and the issue with the soldered RAM not being detected properly. Here are some suggestions you can try to troubleshoot and potentially resolve the problem:

    1. Contact Acer Support:
      • Reach out to Acer customer support for assistance. They may provide specific guidance on how to resolve the issue and may offer solutions or direct you to a service center if needed.
    2. Perform a BIOS Reset:
      • Power off your laptop and disconnect all external devices.
      • Locate the BIOS/CMOS battery on your motherboard (usually a coin cell battery).
      • Remove the battery for a few minutes and then reinsert it.
      • Power on your laptop and check if the issue persists.
    3. Update BIOS using a USB Flash Drive:
      • Download the latest BIOS update from the official Acer support website on another computer.
      • Create a bootable USB flash drive and copy the BIOS update files onto it.
      • Boot your Acer laptop from the USB drive and attempt to update the BIOS.
    4. Remove Additional RAM:
      • Remove the additional RAM that you added to the laptop and try updating the BIOS with only the soldered RAM installed.
      • If the update is successful, try reinserting the additional RAM afterward.
    5. Check for Hardware Issues:
      • Ensure that there are no hardware issues with the RAM slots or the soldered RAM module. You may need to consult a professional technician for a thorough inspection.
    6. Perform a Clean Windows Installation:
      • If the issues persist, consider performing a clean installation of Windows. This might help in case the operating system is causing conflicts.
    7. Inspect for Overheating:
      • Ensure that the laptop is not overheating during the BIOS update process. Overheating can lead to freezes and malfunctions.
    8. Backup Important Data:
      • Before attempting any major changes, ensure that you have a backup of your important data to prevent data loss in case of unexpected issues.

    Remember that updating the BIOS carries some risks, and it should be done cautiously following the manufacturer's guidelines. If the problem persists after trying these steps, it's advisable to seek professional assistance to avoid any potential damage to your laptop.

  • Puraw
    Puraw ACE, Member Posts: 13,356 Trailblazer
    https://community.acer.com/en/discussion/697613/a315-23-r0ld-freezed-during-bios-update-soldered-ram-not-showing

    You cannot downgrade BIOS, Windows11 won't allow that, if you use Task Manager Memory to detect the soldered SODIMM that may not show up, Task Manager looks for the SODIMM slots and if still empty it won't show the soldered module. Run the WMIC command to find the details of the soldered module, paste this in the Command Prompt: wmic memorychip list full

    If you can run with BIOS version 1.14 without issues, I recommend not to upgrade your BIOS. You may want to reset BIOS to factory defaults with F9 (in BIOS) and save settings on exit.

  • Bhering2077
    Bhering2077 Member Posts: 2 New User

    Thank you for the replies.

    I think I'll take it to be serviced as this is very weird behavior. Maybe something is faulty hardware wise.

    I'll try everything that was suggested beforehand and I'll let you guys know how it develops.

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