Acer Swift SF314-43 Intermittent Issues with Powering On. power light turns on but not the screen

Vicki_V
Vicki_V Member Posts: 2 New User
edited November 2023 in Swift and Spin Series

Hi,

I'm having some intermittent issues powering on my Acer Swift 3. Occasionally, I will press the power button and the power light will come on, but the screen and the keyboard backlight will not. Power light will then eventually turn off.

I tried resetting the battery by hitting the pinhole at the back. It only seems to work sometimes, to the point I'm not sure whether it's actually what's causing it to work again, or whether it's something else.

Laptop appears to charge properly, even when it does not power on. I've tried to turn on the laptop both when it's plugged in and when it's not. Plugging it in doesn't appear to affect the issue.

I recently upgraded to Win11, but the problem happened a couple of times before the upgrade as well.

I haven't managed to pin anything down about the issue. I can't figure out what's causing the issue, why it's intermittent or what causes it to work when it does. Any tips on why this is happening and how I can fix it will be helpful.

[Edited the thread to add issue detail]

Best Answer

  • EpicBunty
    EpicBunty Member Posts: 42 Devotee WiFi Icon
    Answer ✓

    I suggest that you first put it on power first and do all testing like that. Still causing issues? Check your sleep, hibernate and hybrid sleep settings.

    Try turning off hybrid sleep, hibernate and another option in the windows power settings called fast boot.

    Make sure you have the latest bios and firmware, I don't think windows update catches those? They come straight from acer. Do a full system update, run scanf and the dism commands in the terminal as admin and then restart and check for issues. If the problems still there, After this you can try to boot into the recovery environment. Just press shift and click on restart, and from there find an option called startup repair and run it and see what it says. If the issue is still there then you need to go into the bios. Find out the keys that let you enter bios and enter bios.(knowing these keys is very helpful when you need to troubleshoot and/or your system ever goes down!)

    Now there are 2 things you can try here, disabling secure boot and checking the boot priority. Check the boot priority and see if anything else is there or not and make sure the order is correct. While you are here you can also go through all your other bios settings. Use chat gpt for more info. Sometimes you need to set up a password to use some of the greyed out options in the bios.

    Now if even after all this the issue persists, then I have no idea mate. Someone either spilled something on your laptop or it could be some other hardware fault. But either ways let me know how it goes, and remember, chappie G is your best friend !

Answers

  • EpicBunty
    EpicBunty Member Posts: 42 Devotee WiFi Icon
    Answer ✓

    I suggest that you first put it on power first and do all testing like that. Still causing issues? Check your sleep, hibernate and hybrid sleep settings.

    Try turning off hybrid sleep, hibernate and another option in the windows power settings called fast boot.

    Make sure you have the latest bios and firmware, I don't think windows update catches those? They come straight from acer. Do a full system update, run scanf and the dism commands in the terminal as admin and then restart and check for issues. If the problems still there, After this you can try to boot into the recovery environment. Just press shift and click on restart, and from there find an option called startup repair and run it and see what it says. If the issue is still there then you need to go into the bios. Find out the keys that let you enter bios and enter bios.(knowing these keys is very helpful when you need to troubleshoot and/or your system ever goes down!)

    Now there are 2 things you can try here, disabling secure boot and checking the boot priority. Check the boot priority and see if anything else is there or not and make sure the order is correct. While you are here you can also go through all your other bios settings. Use chat gpt for more info. Sometimes you need to set up a password to use some of the greyed out options in the bios.

    Now if even after all this the issue persists, then I have no idea mate. Someone either spilled something on your laptop or it could be some other hardware fault. But either ways let me know how it goes, and remember, chappie G is your best friend !

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer
    https://community.acer.com/en/discussion/695399/acer-swift-sf314-43-intermittent-issues-with-powering-on

    I believe this model with a Ryzen5? is about 2 years old, so the battery and adapter should be OK and RAM is soldered. I suggest bringing the laptop to Acer Services in your country to reset the system to factory defaults and load OEM Windows11 for a small service fee.

  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    What procedure are you using when you do the battery reset? Just clicking the button under that pinhole only does the same thing as a low press on the power button, it shuts the machine off fully but doesn't do any actual reset of the battery parameters. A full reset requires you press and hold the button for a while (typically 15-30 seconds) followed by a wait period (I use 15-30 minutes) followed by a full off line charge (leave the system off and plug only the charger in, then wait for the full battery indication). If you issue is related to the battery reporting garbage to the system that should fix it.

    There are a lot of steps the system goes through once you press the power button to turn it on. Any time it fails before the video circuit is initialized you won't get a display. That can be BIOS related or hardware but it's tough to tell without sending it to a service center for diagnostics. Since the issue appeared both in Windows 10 and Windows 11 it's not too likely to be software. Try a reinstall of the BIOS and try resetting the BIOS to factory defaults.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer

    Hello! Have you tried disabling fast startup in power options?

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  • Vicki_V
    Vicki_V Member Posts: 2 New User

    Thank you all for the responses. I managed to try some of the solutions that were suggested, but not long after the issue stopped being intermittent and started happening every time I tried to get into the laptop. I suspect the issue is hardware-related and I've been in touch with Acer Services.

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