Replacement keyboards not working for Acer E5 511P laptop

Several keys were no longer functioning on the original keyboard, so I ordered a replacement keyboard from Amazon. Once installed, I found all keys working satisfactorily (including the function keys) except the shift key (both) and the control key (both). I re-seated the attachment cable and nothing changed. I changed from Windows to Linux and back with no change. I upgraded the BIOS and there was no change. I attached an external keyboard and all keys worked perfectly. At this point, I suspect this is a hardware problem and not a software problem.

Original keyboard looked like this.

All 3 replacement keyboards looked like this.

I returned the new keyboard and ordered another from a different vendor and got exactly the same results when it was installed.

I repeated this process with a third new keyboard (from a different vendor) and got the same results.

I suspect the replacement keyboards may not be compatible, but have no way of knowing for sure and I have no idea what to do about it.

Has anyone else experienced this problem and if so, is there any fix for it?

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StevenGen

https://community.acer.com/en/discussion/696215/replacement-keyboards-not-working-for-acer-e5-511p-laptop

If you are using the US keyboard below then use the oem Acer part #: NK.I1713.066 original board, but imo the keyboard mainboard plug pins must be the problem with your Acer E5-511P laptop as some are faulty or defective for them to not work for those keys, so check that out first. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

wrknight

I have made three attempts to purchase that board (each time from a different vendor that assured me I was buying the correct keyboard) and each time they have delivered a product (shown above) that was obviously not the original oem keyboard.

At this time, I have no idea where to get a keyboard that works.

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