CB514-2H has split screen I cannot get rid of it.

gjsmith
gjsmith Member Posts: 5 New User
edited November 2023 in Chromebooks

I have several chromebooks that now have a split screen. This is seperate from any accessibility options and I cannot get rid of it. I have tried to powerwash and re-enroll the chromebooks without success. They are out of warranty by 2 months. Is anyone having these issues?

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    I'm not sure what you are describing. Can you post a picture?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gjsmith
    gjsmith Member Posts: 5 New User
    IMG_4013.JPG

    As you can see in the image where the bottom of the screen would normally be is in the upper half of the screen.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Yes, I see it now. That is almost certainly a driver issue rather than hardware, likely a driver configuration setting kept in the user profile. What happens if you login as a different user?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gjsmith
    gjsmith Member Posts: 5 New User

    I have tried to login but I cannot see the full e-mail text box since it is split. When the student was logged in I did look at the accessibility settings and was not set to have a split screen.

  • gjsmith
    gjsmith Member Posts: 5 New User

    Later in the day, I was able to get logged in. Still has a split screen on my account as well. No options in accessibility turned on.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    It's not really a split screen, the screen is shifted either down or up to give that display. Try a power wash if there's no critical data saved on the system, and a reinstall of the OS if the power wash doesn't fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gjsmith
    gjsmith Member Posts: 5 New User

    I had already powerwashed it once, I'll try again.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Try the reinstall. If that doesn't get it fixed it's likely hardware.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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