G9-793 Predador shut down when moving the DC plug and now not turning on.

moandor84
moandor84 Member Posts: 4 New User
edited October 2023 in Predator Laptops

Hi,

I have a Predator G9-793 that turn off when I move the DC plug.

I must say, on battery, if I move suddenly the laptop, sometimes, is shutting down.

What do you think, I must replace the charger or DC jack (charging port) on the motherboard? Is a 6yo laptop, but I like it.

[Edited the thread to add issue detail]

Best Answer

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Answer ✓

    Only on the battery when I move up the laptop is shutting down always.

    The battery connector on the mainboard probably needs to be re-seated a few times to help clean its contacts. Unfortunately this requires that the ODD, HDD & bottom cover needs to be removed to access the connector. The screws are different thread sizes so you must not mix them up when re-assembling.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    (1) Go to the elevated command prompt. Enter 'powercfg /batteryreport'.

    (2) Then return to the desktop. Open file explorer.

    (3) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder.

    (4) Double-click to open it in the browser.

    (5) Compare battery design full charge capacity with its remaining full charge capacity.

    (6) Post screenshot of the first part of the report if possible.

    Jack E/NJ

  • moandor84
    moandor84 Member Posts: 4 New User

    The battery is still functionally, 50%+ capacity. It s a strange thing, when is running on battery and I move suddenly the laptop (ex. changing the place from the bed to the table), is turning off.

    I don't understand what is wrong: the battery, the charger, the jack or all of them?

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    when is running on battery and I move suddenly the laptop (ex. changing the place from the bed to the table), is turning off.

    Does this always happen? Or only sometimes happen?

    Jack E/NJ

  • moandor84
    moandor84 Member Posts: 4 New User

    When i move the power jack sometimes is shutting down, sometimes no.

    Only on the battery when I move up the laptop is shutting down always.

    If I use it on the battery is working but I cant do the suddenly moves because is shutting down. Is strange, right?

    I suppose it is the power jack and something inside from the alimentation. This means change the charger and the alimentation cable.

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Answer ✓

    Only on the battery when I move up the laptop is shutting down always.

    The battery connector on the mainboard probably needs to be re-seated a few times to help clean its contacts. Unfortunately this requires that the ODD, HDD & bottom cover needs to be removed to access the connector. The screws are different thread sizes so you must not mix them up when re-assembling.

    Jack E/NJ

  • moandor84
    moandor84 Member Posts: 4 New User

    Hi,

    Good news, it worked :). wow, first I was sceptical, but the problem seems to be solved.

    Thank you.

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Congratulations on your success! Thanks for reporting back. 🙂

    Jack E/NJ