The Nvidia Geforce GTX GPU is not visible in nitro 5 AN515 55 Device Manager

ALANGESTER
ALANGESTER Member Posts: 14

Tinkerer

edited October 2023 in Nitro Gaming

I have Acer nitro 5 AN515 55. The Nvidia Geforce GTX GPU is not visible in Device Manager (not even in stealth mode) or anywhere. And HDMI doesn't work either. Is this a hardware problem? How can I solve it?


[Edited the thread to add model name to the title]

«1

Answers

  • Hi @ALANGESTER if the card is not visible in the device manager, it could be a hardware problem. Does an error appear?
    What is the version of Windows installed?
    Did this problem occur suddenly or did it coincide with an update or hardware change on the computer?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    edited October 2023

    does not appear on my devices, I have the version of windows 11 and format it and try to reset the battery.

    The problem appeared yesterday I think nothing was installed, but the HDMI stopped working and the graphics card did not appear on my devices even showing the hidden

  • And the device manager shows any errors?
    Something similar to this:

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    I ALREADY UPDATED WITH WINDOW UPDATE AND NOW I NO LONGER GET AN ERROR, BUT MY GRAPHIC CARD STILL DOES NOT APPEAR

  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    I don't know what it can be

  • No errors are seen and only the Intel graphics card is visible, it is very strange that it is no longer recognized even if it is an integrated chip.
    While waiting for more answers, I will try to find more information.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    Thank you, I hope your help

  • If you try to install the driver, does it let you or does it warn you that there is no device?
    Try it, you have the driver here:

    The problem is that I don't know what NVidia model your card is, do you remember?

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • The video card should appear as a hidden device.

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  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    No, my graphics card doesn't appear under hidden devices

  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    I'm going to try all the drivers there

  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    in safe mode it still doesn't appear

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • The driver compatible with your operating system and the 1660Ti is this, try again:

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    ;It doesn't work :(

  • For my part, I think it is clear that the NVidia card is not working at the hardware level and has a problem since the device manager does not recognize it and the driver does not find it.

    A cordial greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    then what could I do?

  • Honestly, this topic is already beyond my modest knowledge, but I found this thread in the NVidia community, read it and see if it can help you solve your problem:

    A cordial greeting.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • ALANGESTER
    ALANGESTER Member Posts: 14

    Tinkerer

    Hello good afternoon, I connected another PC that does not have a dedicated card, to my Huion Kamvas Pro 16 graphics tablet and now the same thing happens to it, the HDMI does not work