My Internal Keyboard suddenly not working on Predator Helios Neo 16 PHN16-71

Jarudet
Jarudet Member Posts: 3 New User
edited September 2023 in Predator Laptops

Hi everyone, today I open my laptop and watching YouTube but the keyboard typed on its own I open notepad to check the keyboard I couldn't press any letter the output of all key is 1 and I checked with the On-screen keyboard the ctrl is stuck every time I pressed so I try to re-enter battery and reset bios but still doesn't work

Laptop model :

Predator Helios Neo 16 PHN16-71 Intel code i5 13500HX rtx 4050

here is the video for more information

[Edited the thread to add model name to the title]

Answers

  • @Jarudet

    Try to connnect a external keyboard

    Try windows + x

    go to device manager

    expand keyboard

    Right click on keyboard driver - uninstall

    Uninstall the keyboard driver

    Restart the computer.

    Remove the external keyboard

    Try using the internal keyboard. It will work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @Jarudet

    If it is still not working

    Try to connnect a external keyboard

    Try windows + x

    go to Terminal admin or Power shell admin - click on Yes

    Type rstrui - press enter to do a system restore

    chose a date to restore

    click on next, finish and yes

    Restart the computer.

    Remove the external keyboard

    Try using the internal keyboard. It will work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Jarudet
    Jarudet Member Posts: 3 New User

    @William_mk2 I do all solutions you give but it's still not working maybe is the hardware problem before or it's because I updated the BIOS to ver 1.13 from the official website? I updated the BIOS in last night, the keyboard is still fine but when I turn on in the morning it suddenly not work

  • KingShadow
    KingShadow Member Posts: 1 New User

    The same is also happening with my laptop ( same laptop as urs ) What is cause is it bcuz of new updates