Acer Spin 5 SP514-51N-53NH switching off when I close the lid

mr_fortran
mr_fortran Member Posts: 7

Tinkerer

edited September 2023 in Swift and Spin Series

Hi all! I really like feature when I close the lid and my laptop hibernate after some time. But sometimes laptop is switching off suddenly after lid closed! It is very annoying when you close the lid and loose all opened windows and loose files.
Is it Windows 11 problem or Acer problem?
Is it hardware or software problem?
Can I repair this or I should by new laptop?

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,108 Trailblazer

    Go to Power Plan "Change what closing the lid does" set for all lid actions to "Do nothing". Disable hibernate and Fast Startup in "Change settings that currently unavailable". Don't use the Power Button on the keyboard to shut down but click on the Start icon in Taskbar, Power and Shutdown.

  • What is the exact model? Example: SF315-52-5890.

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  • mr_fortran
    mr_fortran Member Posts: 7

    Tinkerer

    What is the exact model?

    SP514-51N-53NH

  • mr_fortran
    mr_fortran Member Posts: 7

    Tinkerer

    How to turn new modern laptop into old 10-year old laptop 🥲

  • Puraw
    Puraw ACE, Member Posts: 14,108 Trailblazer
    edited September 2023

    The link below shows how to check the Power States supported by your system (S0-S3), these settings can be switched with closing the lid action in BIOS. "Modern-standby" as sleep mode is called now with "Input suppression" can be a pain in new laptops by conflicting power settings in Bios, Windows and vendor code ("Custom" power plan). I keep Fast Startup, Hibernate and lid actions disabled (2023 laptop), but had to tweak Registry to stop daily win32k Event warnings 700 and 701 with my charger disconnected (see 2nd link below).
    https://www.windowscentral.com/how-determine-power-sleep-states-supported-windows-10
    https://learn.microsoft.com/en-us/windows-hardware/customize/power-settings/power-controls-enableinputsuppression

  • I also advise updating drivers and bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Yeah, it's a power plan thing. I'm betting that when AC is applied and you close the lid it sleeps instead of hibernating. While sleeping it uses battery if you have unplugged the power. That means at some point after closing it then disconnecting power you could run into a low battery situation, and likely low battery has it turning off instead of hibernating. You need to either change the powered on close lid action to hibernate or the low battery action to hibernate in order to get it working as you'd like.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mr_fortran
    mr_fortran Member Posts: 7

    Tinkerer

    No, it's is not a power plan thing. When power disconnected (instead of hibernate or sleep) there are no discharged battery. After this situation a see 95% of charge.
    Once i saw disconnected power when i closed the lid for a 1 minute. Just sit and work, close the lid, wait 1 minute and open lid. AC didn't connected, battery was charged and I lost my opened files and programs.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Show us the power settings, especially these ones:

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mr_fortran
    mr_fortran Member Posts: 7

    Tinkerer

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    OK, so you don't have hibernate enabled at any time. Let look at the advanced power settings for your power plan:

    Specifically the battery actions like what I'm showing.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Pariston
    Pariston Member Posts: 20 Troubleshooter

    In my case the laptop doesn't shutdown properly. I disabled fast startup and modern standby yet the issue persists. When I try to boot it up it shows a black screen only keyboard lights up. But when i shut it down on linux mint it closes properly. So i am sure this is a Windows 10/11 problem.

    Hopefully we can find a solution. It is troublesome to boot into linux everytime i want to shutdown the laptop.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    OK, what are the Low and Critical battery levels set to?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Pariston
    Pariston Member Posts: 20 Troubleshooter

    Should i just set it to just shutdown for battery action?

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    No, Hibernate is correct. Starting from hibernation gives you the same apps and windows at startup as were running before. Same with sleep. Shutdown seems to be what's happening now. Try going to power options; system settings and enable hibernation. Maybe with it disabled it chooses shutdown instead.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited September 2023

    I advise updating the bios. EC stands for embedded controller: https://en.wikipedia.org/wiki/Embedded_controller

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hazamashke94
    Hazamashke94 Member Posts: 6

    Tinkerer

    I have a similar restart issue. Mine, 1 of 10 times restart the PC after I plug it in. And the Acer Care app is always in initializing mode when I restart it. I always need to restart the service for it to work. It's so strange and frustrating. The quick-access app isn't like that. So it's that the app is not compatible with windows for a strange reason. Anyone who has found a solution? I have read previous threads and they have not worked. :(

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    @Hazamashke94 you are asking a question about the Acer Care Center app, which doesn't fit this thread well. It would be better for you to ask your question in a new thread. Include your full model number. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Describe the issue you are seeing and what you have tried so far to fix it. Also include any error messages you see and which OS is on your system.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.