AN515-57 Geforce RTX 3060 not recognised

AmyNevs
AmyNevs Member Posts: 2 New User

Hi, I'm having an issue after updating my laptop after not using it for a couple of months.

I've uninstalled the most recent windows 11 updates, but I'm still receiving errors and blue screens such as VIDEO_DXGKRNL_FATAL_ERROR, and DRIVER_POWER_STATE_FAILURE periodically.

I've uninstalled both drivers, restarted, and reinstalled the drivers. I've also tried uninstalling the most recent windows updates. I've reset the laptop and attempted to download the drivers on the acer manual page, but even some of the items I've tried to download from the website have an error code relating to being unable to find infiles - (I suspect this might be a separate issue)

Any help would be appreciated.

Thank you

Answers