Acer Nitro 5 Broken Battery?

Did you register a full charge cycle in Windows 2 months ago? Boot to BIOS with F2 and reset BIOS with F9, save settings on exit and reboot to Windows. In Device Manager uninstall these two battery drivers, make sure internet is working and reboot.

Plug-in the AC adapter or USB-C charger and shutdown the proper way with Start on the taskbar, click on the Power icon and click on shutdown. Don't shutdown with the Power Button on the keyboard.

Let the laptop charge till the amber charge LED turns blue, wait an extra 10 minutes and turn on the laptop with the Power Key. If you have set the laptop lid open action to turn on the laptop, disable both close and open lid actions (set these to "Do nothing"). The battery should now show100% charged on the Battery Meter. If you are using any 3rd party battery limiters or battery monitors uninstall these including ACC as these apps interfere with BIOS and MS ACPI battery control protocol.

Unplug the power adapter or USB-C charger and use the laptop all day till it turns itself automatically off (goes in hibernate mode at 4% charge), close the lid and plug-in the power adapter/charger, verify that the electric wall socket is properly grounded and working, that you are using the original power cable that came with the adapter/charger and is directly connected to the wall socket without a plug adapter or extension cord. Let the laptop charge again till the amber charge LED turns blue, wait 10 minutes and open the lid, start Windows and make a battery report with the Command Prompt: powercfg /batteryreport. Check in that report if the battery charged to 100% and that the last full charge capacity is the same as the design capacity. There should be no wear the first 6 months.