Problem with laptop AN515-54 sometimes the game just freezes and turns off.

MeRsEK
MeRsEK Member Posts: 9

Tinkerer
edited September 2023 in Nitro Gaming

Hello I have a problem with my laptop, many games do not start even though it has good specifications, sometimes there are these errors and sometimes the game just freezes and turns off. Please help, I don't know what to do, I'm at a loss

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @MeRsEK

    I have a few questions for you:

    • Does the laptop heat up and fans are loud when the laptop is idling or playing games?
    • What error does it show up when you try to start the game?
    • Does the game or the laptop turn off when you start the game?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Hi @MeRsEK what version of Windows do you have installed at the moment?

    Are all the drivers provided by Acer and Windows Update or have you installed any from other pages such as the device manufacturer?

    You should only use drivers provided by Acer or Windows Update.

    It is important to know the content of the error messages.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • MeRsEK
    MeRsEK Member Posts: 9

    Tinkerer

    hi @Alejandro_AC i use windows 11 and i have all drivers updated

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Can you comment on the text of the errors?

    A blockage or shutdown can also be determined by excess temperature. Have you already checked the temperatures with Nitro Sense?

    Have you tried setting the power mode to "balanced" or "economizer" and see if the problem occurs in games? This mode delivers less power and could be used to determine if it is a temperature problem.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • MeRsEK
    MeRsEK Member Posts: 9

    Tinkerer

    CPU 90 deegres GPU 70, errors have no description just crashes the game

  • Puraw
    Puraw ACE, Member Posts: 13,382 Trailblazer
    https://community.acer.com/en/discussion/690876/problem-with-laptop-an515-54-sometimes-the-game-just-freezes-and-turns-off

    Check Task Manager Performance tab, memory: How much of the 16GB RAM installed is available does your memory used (graph) sometimes show 90%?

  • MeRsEK
    MeRsEK Member Posts: 9

    Tinkerer

    @Puraw Laptop have 8gb ram yes sometimes show 90%

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,317 Trailblazer

    Have you tried setting the power mode to "balanced" or "economizer" and see if the problem occurs in games? This mode delivers less power and could be used to determine if it is a temperature problem.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    check event viewer ( right click to start icon and click on event viewer ) Windows longs and right click on system do a filter to critical erors . Press okay and take a secreen shot. upload here so we can figure out whats causing the shut down.

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