Meta: This forum needs upvote/downvote

b9chris
b9chris Member Posts: 34 Enthusiast WiFi Icon

This forum is coming apart at the seams in some places.

 

This thread is running long - 25 pages now:

 

http://community.acer.com/t5/Notebooks-Netbooks/Poor-Wifi-on-new-Aspire-R7/td-p/94855

 

There are a few people who just keep posting asking the same questions that have already been answered, or echoing things that have already been said. These posts are basically because no one wants to read 25 pages before posting, and they then ironically post the same thing again, increasing the total to 26 pages, 27 pages, and so on, increasing the likelihood that it will just happen again.

 

There are forums that are leaders in this space.

 

On Reddit, every comment can be upvoted or downvoted. Often the most common sentiments aggregate at the top, and then whatever related comments or echoes that occur become replies to those top comments, instead of scattered around the thread as you have here. This lets someone scan the first 5 posts for example, and get a pretty good summary of what's been said.

 

On Stackoverflow, answers that solve the originally stated problem rise to the top. Idle discussion is separated into comments, a separate entity, and more limited.

 

Choosing a format like these is a difficult decision, but either would do a lot to prevent people posting the same, answered question, over and over again.

 

Perhaps the most salient feature of both systems is both have a downvote feature. Stackoverflow takes that one step further and lets you mark something as a Duplicate. Both are essential parts of making large discussions scannable to improve the signal to noise ratio.

 

It might also help if your most popular models, like the R7, had their own dedicated section. R7 posts have been landing in both "Notebook" and "Ultrabook," and there's no clear way for a new user to scan for content relevant to their R7.

Answers

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    B9cr

    Actually, Notebooks,Netbooks is now at 313 pages and accumulating.

    I don't think that we need an upvote/downvote capability.

    What we need is the newer users to do a search first.  However, I expect that is not going to happen.  People are people and will do what seems to meet their immediate needs by re-asking questions that have been answered many times.

    We'll just have to live with it.

    Acer folks might consider separating Notebooks and Netbooks (with a proper definition of which is what).

    Leho

  • b9chris
    b9chris Member Posts: 34 Enthusiast WiFi Icon

    Actually, Notebooks,Netbooks is now at 313 pages and accumulating.

     

    What we need is the newer users to do a search first.  However, I expect that is not going to happen.


    Correct, this is not going to happen - and more importantly it wouldn't be very useful, since what to me is a sensible query for my question is going to differ from yours, and the next person, and so forth. Even if users did search (and many will), they often won't find what they're looking for, and you'll get duplicates anyway. You can give users better tools to significantly improve the signal to noise ratio rather than just saying ah we'll just have to live with it.

     

    You can improve this by breaking topics down into narrower buckets (like a dedicated R7 section), and by making threads more scannable, especially for the most important content (via upvote downvote).

     

    On the search topic, on StackOverflow when you type a question, they take the text of the question you're typing every 10 seconds or so, wipe out the 500 most common English words, and use the rest to search for similar questions (questions where, with the top 500 English words removed, there's significant overlap). They then show a short summary of those for you right next to the textbox you're busy typing in. Often this causes even those who would never have searched, and those who did but turned up nothing, to find exactly what they were looking for - all in the natural course of typing a question and submitting.

  • Phil-3
    Phil-3 Member Posts: 1,181 Seasoned Practitioner WiFi Icon

    I want to thank you both for your suggestions on how we can improve our Community.

     

    The Community Manager is aware of this thread and will be taking a close look at the ideas which have been presented.

     

    b9chris mentioned marking a message as a duplicate would be a useful feature.  Essentially, you can do that right now.  If you see what appears to be a duplicate message, simply click the Report Inappropriate Content link on that message and in the submission field, just type “Duplicate”.

     

    This will notify the moderators of the exact message which you feel is a double posting and needs review.

     

    We appreciate you taking the time out of your day to offer these suggestions and assure you that they will be carefully considered.

     

    Your comments and observations are important to us, so keep ‘em coming!

     

    Best Wishes,

     

    Phil-3

  • wormcake
    wormcake Member Posts: 9 New User

    I agree with most of what's been said. I think a further problem, or possible benefit is editing:

    I just posted a topic after searching, but I want to know the specs of RAM on a particular machine (not available on a web search, on web stores, and no info about this particular model on Acer.com, and search sometimes gives a 404 error if I search the product number (E1-531-2686)), so I put the name of the machine in my subject, after clicking on a question that just says "Specs of Ram". Of course, I have to read that initial post in that thread at least to see if s/he is asking about the same model as I am.

     

    I am a user of the stackexchange network, but it is not totally comprehensive or appropriate for every question, by nature and intention.

     

    What I am saying here is, an other thing that would help improve this community would be someone having the power to EDIT other users' posts. I'm sure mods do, but possibly people with say over 100, or some other arbitrary number of posts, or for these people to at least be able to flag or edit-pending-approval.

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Worm

    I disagree totally re editing by others.  It is fine for the moderators to remove personal and abusive stuff.

    Not all users are as rational and trustworthy as you, some very unfortunate consequences can arise if we allow other editors.

    Leho

  • b9chris
    b9chris Member Posts: 34 Enthusiast WiFi Icon

    Leho wrote:

    I disagree totally re editing by others.  ... some very unfortunate consequences can arise if we allow other editors.


    I'd be scared of this too, but it's clear Worm is referring to the way StackOverflow.com/Stackexchange.com handle editing, which is probably not something most people are aware of. You can't even get access to it as a regular user, so it's easy to be in the dark about it. Here's how it works:

     

    Using the site earns you Reputation. Most sources of Rep come from asking good questions and giving good answers. Downvoting anyone loses you a little Reputation to make you consider whether it's really worth knocking someone.

     

    Once you've earned a little Rep (I think it's 50, might be 200), an "edit" link starts appearing under everyone's posts. When you see a typo or some other mistake in someone else's post, you can click edit right there and fix it for them. A few things then happen:

     

    1) The person who originally wrote the post gets a chance to review/approve it.

     

    2) Moderators get a chance to review/approve it.

     

    3) High Rep users get a chance to review/approve it.

     

    This has some nice benefits. For example, if someone posts something laiden with typos and a mistyped link that goes nowhere and vanishes, never to return, instead of that post sitting broken for eternity, one helpful user can propose an edit, and then a moderator or a high rep user can come along and approve that good edit. On the other hand, if someone harmful comes by the way you describe and tries to get a nasty edit in, a high rep user, moderator, or the original author can easily notice and Deny the edit, keeping it from polluting the discussion.

     

    But that's all way more complicated than simple upvote downvote. I think having both, and making the act of downvoting cost you a little to your own rep, is a major first step, and a lot simpler and more valuable than the edit/approve process.

  • wormcake
    wormcake Member Posts: 9 New User

    Leho,

    Definitely agree with that. However... IDK, people like you at least being able to edit (if you're so inclined) wouldn't really worry, I mean you have the "Rank" of "Super Contributor" after all...

     

    b9chris,

    Thanks for that explanation break down! I have over 200 hundred on a couple stackexchange sites, and don't remember at what point I got to suggest edits. Either way, I think you're onto something with a simpler system for certain. We already have "Kudos"...

     
    Also, I would like to point out that I couldn't even edit the initial post on my own topic! (The window maybe stays open an hour for editing posts here? IDK.) I got help from Acer by filling out a form somewhere, complaining that I couldn't find info on one of their products and should be able, they ended referring me to the same useless part of the site, but also just gave me the answer I was looking for luckily. So I posted the answer to my own inquiry. I added " [SOLVED] " at the beginning of that second post, but I would rather have updated the topic title (traditional in many tech communities around the web) to reflect this more quickly so people wouldn't think I was just double-posting to bump my own topic within 24 hours.
     
    Perhaps I should start another thread in this Suggestions forum requesting a longer edit window?
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