AN517-54 Max RAM capacity - How can i be certain? Conflicting information online

Hi, i bought the Acer Nitro 5 (11th gen) from Amazon and on the specifications there it states that the maximum supported RAM Capacity is 32gb. On Acers own website i it says 64 gb ram DDR4. From googling online i learned that you can check this yourself by opening CMD and write:

wmic memphysical get maxcapacity

Which is supposed to be accurate in showing your actual max ram capacity. When i write the above prompt in CMD i get the following reply:

MaxCapacity 134217728 (which i have to divide by 1024 two times to get it to GB)

134217728 divided by 1024 = 131,072 MB.

131,072 divided by 1024 = 128 GB

I couldn't be more confused regarding how much ram I can actually upgrade my computer with. If anyone can shed some light on this cluster of confusion it would be greatly appreciated.

Computer details:

Nitro AN517-54

Model Number: AN517-54

Part Number: NH.QF7EK.006

[Edited the thread to add model name to the title]

Accepted answers

Puraw

https://community.acer.com/en/discussion/689898/max-ram-capacity-how-can-i-be-certain-conflicting-information-online

Max. supported RAM for your laptop model is 64GB:

brummyfan2

Hi,

Yes, 64GB is the correct maximum memory size, CMD reports 128GB as the maximum memory size which is the size supported by the CPU.

https://www.phs-memory.com/computer-ram/acer/nitro-5/an517-54/nitro-5-an517-54-56du.html

https://ark.intel.com/content/www/us/en/ark/products/213803/intel-core-i711800h-processor-24m-cache-up-to-4-60-ghz.html

StevenGen

https://community.acer.com/en/discussion/689898/max-ram-capacity-how-can-i-be-certain-conflicting-information-online

Your Nitro AN517-54 has a quoted 64GB theoretical max ram (like above) but Acer on this laptops SG only lists 16GB at DDR4-3200MHz CL22 type ram modules, to get the precise 2x 32GB kit modules specs do the Crucial System Scan and use their suggested 32GB ram. This is very strange as Acer do quote a max of 64GB max ram into this laptops 2x slots, but they don't quote the exact type of 32GB ram modules that is compatible for this laptop, so be careful when upgrading to the max 64GB total ram of this laptop as certain community members have had problems with the wrong ram when they updated to 64GB and bought a 2x32GB kit.

List of Acer recommended ram modules for the Nitro AN517-54 from its SG:

All comments

Looptrooprockers

I think i gave out some information that i shouldn't have (Part Number) and now i can't edit or remove the post 😅

Help please @Acer-Monica

Puraw

https://community.acer.com/en/discussion/689898/max-ram-capacity-how-can-i-be-certain-conflicting-information-online

Max. supported RAM for your laptop model is 64GB:

brummyfan2

Hi,

Yes, 64GB is the correct maximum memory size, CMD reports 128GB as the maximum memory size which is the size supported by the CPU.

https://www.phs-memory.com/computer-ram/acer/nitro-5/an517-54/nitro-5-an517-54-56du.html

https://ark.intel.com/content/www/us/en/ark/products/213803/intel-core-i711800h-processor-24m-cache-up-to-4-60-ghz.html

StevenGen

https://community.acer.com/en/discussion/689898/max-ram-capacity-how-can-i-be-certain-conflicting-information-online

Your Nitro AN517-54 has a quoted 64GB theoretical max ram (like above) but Acer on this laptops SG only lists 16GB at DDR4-3200MHz CL22 type ram modules, to get the precise 2x 32GB kit modules specs do the Crucial System Scan and use their suggested 32GB ram. This is very strange as Acer do quote a max of 64GB max ram into this laptops 2x slots, but they don't quote the exact type of 32GB ram modules that is compatible for this laptop, so be careful when upgrading to the max 64GB total ram of this laptop as certain community members have had problems with the wrong ram when they updated to 64GB and bought a 2x32GB kit.