Acer Swift 3 SF314-59 not turning on anymore?

Glos
Glos Member Posts: 3 New User

Hello, my parents bought me my Acer Swift 3 Model SF314-59 around 3 years ago. It worked perfectly fine until February 2023. I went to go get a drink of water and I come back to my laptop screen frozen? I try putting it on sleep mode but it the screen never turned on again. I tried to do things like soft reset it by holding the power button or the battery reset pinhole on the bottom. Those didn't work, then I tried key combos like Fn+F6 but those didn't work. Now when I try turning it on the keyboard light turns on but the screen is still blank and unresponsive. I can hear the fan turn on then turn off immediately. Does anyone know what can help me?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,505 Trailblazer

    You may have a bad battery. I recommend that you bring the laptop to a certified computer repair shop to check it out and replace the battery if needed.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,852 Trailblazer

    Hi @Glos if you connect an external monitor, do you get video?

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    Also check to see if any beeps happen. If the display is having issues but the rest of the system is working then you should hear a single short beep at the end of POST.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Glos
    Glos Member Posts: 3 New User

    I tried connecting it to my Tv through an HDMI cable and there was no output? Other than the Tv we have I have no other external monitors.

  • Glos
    Glos Member Posts: 3 New User

    When I plug in the charger into the laptop it makes this short Beep sound, but other than that theres no other responses.

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    OK, so it's likely failing before POST starts. If it were getting into POST then you would most likely hear errors code beep sequences if it failed and the single beep if it completed. So, next step is to try and force a BIOS reset. If you are comfortable opening it up yourself then you can short the two pads for the jumper, with the battery disconnected, to clear the CMOS. After the clear just reconnect the battery, reassemble and try again.

    You could also disconnect the battery, disconnect the CMOS battery then press and hold the power button for a minute or so, then reconnect everything and try to turn it back on. Sometimes the failure is the battery itself, but at only 3 years old that would be unusual.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,852 Trailblazer

    Do the LEDs light up correctly?

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)