My Predator G3-571 stops and starts charging about every minute when battery mostly charged

Brundun
Brundun Member Posts: 1 New User

Here are my laptop specs:
Predator G3-571
NHQ28AA0017420F9A63400
https://www.acer.com/datasheets/2017/4876/VN7-793G/NH.Q28AA.001.html 

I also have a 2TB HDD installed.

This started happening last night when I went to play a game with my family. The computer stops charging and about five seconds later, it starts charging again. This cycle happens about every minute. For the mean time, I have been unplugging it and letting the computer get low before plugging it back in. When I first noticed it when playing games, the power level was around 95%. Since I let the battery discharge, it starts happening around 80%.
 
This image shows the battery level and time when it stops and starts charging. The time in between each uncharge-charge was about five seconds. The second break (between 90% and 93%) was when I applied the Windows Update.

There has not been any major changes that may have caused this that I can think of. No new software installed or anything of the sort. I had used my laptop on September 4th to play games at my girlfriends house. Then on the night of September 5th, I plugged it in and set it up to play games with my family. That is when I noticed it. I unplugged all peripherals and moved to another room with a different outlet. The issue still persisted. Acer Care Center says my battery health is good. My charger has no damage whatsoever that I can see on it. My charging port on my laptop looks clean and nothing wiggles more than it usually has since I bought it over two years ago. I have tried unplugging the laptop and holding down the power button for 30 seconds and then plugging back in and booting up. I have tried unplugging and pressing the battery reset button on the bottom of the laptop for 10 seconds and turning everything back on. I have tried changing my power settings from high performance to better power saving options. I also tried seeing if there was a driver update for Microsoft ACPI-Compliant control Method Battery and there wasn't. I just installed the Windows 10, version 2004 update in hopes that it may solve my issue somehow.

I can confirm that it is still happening after the update. It started at 93% power.

I am worried this may damage my laptop or effect performance when working or gaming. I'm not sure what else to try so I would appreciate any help you guys can give me. It is late, so I am going to bed. I am looking forward to your replies.

Answers

  • sodemo
    sodemo Member Posts: 1 New User

    I have this same issue, no extra HDD installed on mine though. Did you ever find a solution from somewhere else?