acer CB311-11H Is it the port or the charger?

ariazzia
ariazzia Member Posts: 2 New User
edited July 2023 in Chromebooks

I have an acer CB311-11H. Whenever I use my charger it goes in out really fast, like my when I plug in my charger its keeps going in and out, charging then not then charging again. If I try with other chargers it does the same thing. The problem orignally started from when I accidently used my school laptop charger on my laptop, after that it didnt work, it was charging with my school laptop charger but its not working anymore.

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Plugging a different charger into the USB-C port shouldn't make any difference, other than some chargers will not keep up with the laptop's needs or could provide more power than needed. Yours is a 45W charger, how big was the other one?

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  • ariazzia
    ariazzia Member Posts: 2 New User

    it was the exact same size

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    That should work, in order to meet 45W spec they have to provide either 15V@3A or 20V@2.25A and both would work on your laptop. So, I don't expect that putting the different charger in caused any issue. The symptoms sound though like the port might not be working right, or the plug doesn't seat all the way. The USB-C port on your CB311-11H is on the left side, and soldered directly to the motherboard, so we know it's not a cabling issue. Inspect the port to see if you can see any damage… Maybe see if you can get a good picture of it for us.

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