Predator Sense is not responding in Predator Helios Neo 16

AEX0TIC7856
AEX0TIC7856 Member Posts: 4 New User
edited July 2023 in Predator Laptops

So this happened to me a few days ago in Acer Predator Helios Neo 16 when I was installing some of the games and after I tried to change the color of the Keyboard and its effect. The settings change but its effect cannot be seen on the keyboard. So as advice taken from the community I tried to uninstall the predator sense and again installing it thinking that it might solve the problem. But the problem was still the same and its still not working. So please any with genuine solution and some advice. Please ping up here.

[Edited the content to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,187 Trailblazer

    Check if your full laptop model is PHN16-71 and download Predator Sense here:
    https://global-download.acer.com/GDFiles/Application/Predator%20Sense/Predator%20Sense_Acer_4.1.585_W11x64_A.zip?acerid=638206782097965787&Step1=&Step2=&Step3=PREDATOR%20PHN16-71&OS=ALL&LC=en&BC=ACER&SC=AAP_5
    Check this forum how to install it, After extracting you may see the file called APXbundle, unblock in properties and double click on it. There may be an installer file setup.exe that you can run as administrator, if you are in Windows11 you need to unblock the file first in properties. I read that the program will first uninstall the old version and then you run it again to install.
    If your full laptop model is different go to the Acer Support site for your model and download Predator Sense from there.

  • AEX0TIC7856
    AEX0TIC7856 Member Posts: 4 New User

    Can you just send me any tutorial video or forum to install it because upon extracting the file I am not getting any file named APX Bundle.

  • AEX0TIC7856
    AEX0TIC7856 Member Posts: 4 New User

    I tried to reinstall the predator sense by the procedure you mentioned by installing the APPX file installer but still it is not working properly it shows that I have selected the color and it is showing color is changed but it is not showing output on the keyboard it still shows blue color keyboard only though the color selected on software is green or pink and it is happening the same in all modes. Like in balanced mode, economy mode or turbo mode

  • ankitdanu
    ankitdanu Member Posts: 14

    Tinkerer

    @AEX0TIC7856 Try uninstalling Predator sense and predator sense installer from controller /Add or Remove programs. Then, Search for predator sense software in acer drivers Website and download it from there.
    Extract the files and then install setup.exe

    After that restart the system and check it.It should work good.
    NOTE: If anytime the Predator Sense hangs or does'nt work simply go to TaskManager——→ Search for Predator Sense ———> Click on End task on all predator sense services ————> Then again Open Predator Sense it should work fine.
    Happened to my device once ,I did the same and it resolved the issue.
    One more tip turn off animation for the Robot that appears in Predator Sense Software ,it's somewhat buggy.

  • AEX0TIC7856
    AEX0TIC7856 Member Posts: 4 New User

    Thank You Everyone for the Response , probably I tried one the methods and it has currently started working and is till 2 days it is completely working fine.

  • green_mon
    green_mon Member Posts: 2 New User

    please try uninstall and install the software again, and run \PredatorSense—4.1.585\UWP\ddc54a67255d448d8dd278c6d020a496.appx in the sub folder. it work after run the this appx.

  • Predatorjeet
    Predatorjeet Member Posts: 4 New User

    So basically you all are suggesting that to rectify a Windows 11 specific error, just downgrade to Windows 95?

    Why did I go with this brand, pathetic service. Device rampant with flaws. & over one month of facing the same issue, no rectification via Acer yet.

  • Clisson
    Clisson Member Posts: 1 New User

    Open run type msconfig and select selective startup and restart problem will be solved