Startup problems with Acer Aspire A515-54-513C

gupta134
gupta134 Member Posts: 4 New User

Hi,

I’ve been abruptly having startup problems with the laptop this week. It froze when I was installing three windows 10 updates today. Control plus alt plus del was not responsive, and I was forced to shut down by pressing down the power button. The laptop would not restart afterwards. I’ve looked at the forums here and tried various things such as holding down power button for third seconds, or using a pin to reset the battery through the pinhole. I just see the blue LED come on, but the screen stays blank. No response to repeatedly pressing down F2 as well.

Can somebody please help?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,126 Trailblazer

    Hi, I got the same laptop, how come you have not yet upgraded to W11? has it not been offered yet?
    How are you updating W10, manually with downloads from the MS catalog site or automatic with W10 WAU?
    If you forced a shutdown during a (failed) W10 update you may have corrupted the system. Why you cannot get to BIOS with F2 is weird. I recommend bringing the laptop to Acer Services in your country to reset the system to factory defaults and ask them to load OEM Windows11.

  • gupta134
    gupta134 Member Posts: 4 New User

    Thank you. I have not used this laptop heavily, so I was catching up on W10 WAU updates, done automatically.

    W11 is being offered, but I have had failed updates to a new OS on other laptops before, so I’ve been reluctant to make major changes.

  • harrykoli
    harrykoli Member Posts: 1 New User

    Try to remove your laptop battery from laptop and reconnect it after 5 minutes, and then start your laptop, I hope it will work because this trick work for me always.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @gupta134

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @gupta134

    If it is still not working

    Turn off the computer.

    Hold the left alt key on keyboard, turn on the computer and keep tapping f10

    As soon as you see please wait, chose an option, continue , troubleshoot please stop tapping f10 and remove the finger from alt key

    Go to troubleshoot - advanced options - click on system restore

    chose an earlier date on which your computer was working fineclick on next, finish, yes
    It will restore your computer to an earlier date
    if you get an message - system restore not completed or completed - click on close
    It will show you all the icons..
    Try and check whether it is working now ..

    If it is still not working

    Turn off the computer.

    Hold the right alt key or alt + gr key on keyboard, turn on the computer and keep tapping f10

    As soon as you see please wait, chose an option, continue , troubleshoot please stop tapping f10 and remove the finger from alt key

    Go to troubleshoot - advanced options - click on system restore

    chose an earlier date on which your computer was working fineclick on next, finish, yes
    It will restore your computer to an earlier date
    if you get an message - system restore not completed or completed - click on close
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Puraw
    Puraw ACE, Member Posts: 14,126 Trailblazer

    I have the same laptop from 2019 and have also this power up issue, I no longer shut down but hibernate instead (disabled Fast Startup). I suspect it is caused by contact wear. The above instructions should get it to boot. (Worst case scenario is bringing it to Acer Services in your country to reset BIOS), After that I recommend upgrading to Windows11, less hassle, better and faster updates and more stable (no BSOD):

    Windows updates-upgrades fail because of old/wrong BIOS/UEFI settings, 3rd party AV programs, system corruption and/or incompatible/rogue drivers. All these need to be addressed before installing an update/upgrade, not ignored. I recommend you check Event Viewer for critical errors and your system with DISM Online and SFC, open Device Manager and check for Unknown Devices or yellow exclamation marks and uninstall Norton, McAfee and Avast. If you have a trial copy Office365 uninstall that too as there are much better deals on the internet (Legacy Office Pro, $60).
    Paste these lines in the Command Prompt, opened as administrator (as 2 separate runs)
    Dism.exe /online /cleanup-image /restorehealth
    SFC /scannow
    Both need to complete successfully and with "Found no integrity violations". Rerun till the get these results.
    Once you have done all that upgrade to Windows11 Home 22H2.