Acer Nitro 5 AN515-55-53E5 reset loop Does anybody have any ideas on how to fix it?

Cbegin32095
Cbegin32095 Member Posts: 3 New User
edited July 2023 in Nitro Gaming

My laptop was working fine and then one morning I try to turn it on and it says updates are on the way and then it restarts and that's all it does. Its just stuck in that loop.I've tried resetting it multiple times, I've called Acer and nothing has worked. Does anybody have any ideas on how to fix it?

[Edited the thread to add issue detail]

Answers

  • eGomes
    eGomes Member Posts: 4,802 Guru

    Welcome @Cbegin32095,

    Try to do a battery reset on your Nitro 5 AN515-55:

  • Cbegin32095
    Cbegin32095 Member Posts: 3 New User

    I disconnected the battery for 10 mins and reconnected it and it didn't work, then I bought a whole new battery and put it in and still

  • Hello! Is the acer logo showing and are you able to access the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Cbegin32095
    Cbegin32095 Member Posts: 3 New User

    The acer logo does show but I'm not sure how to get to the

  • That is good. Press f2 before the acer logo to access the bios. Then press f9 and then press f10.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Puraw
    Puraw ACE, Member Posts: 14,730 Trailblazer

    The procedure for Windows11 is the same:

    https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

    Did you upgrade with Windows10 WAU (automatic upgrade) or manually Clean installed Windows 11 with an ISO file? Once you get to the Blue screen (WindowsRE) you can either "System restore" to an earlier date or "Reset this PC without losing your files". I recommend you try the last option. If none of this works do the Clean Install Windows with a ISO file:
    https://www.elevenforum.com/t/clean-install-windows-11.99/