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Stuck on acer logo when i press F2 to enter BIOS....can't enter BIOS nitro 5 AN515-44
LSK
Member Posts: 51 Enthusiast 
My laptop acer nitro 5 AN515-44 didn't boot properly.It ran it to blue screen and indicates 'unaccessible boot device'.So I went bios and check boot priority.No SSD or HDD shown there.and also boot mode in UEFI it cannot change to legacy mode ..there were no legacy mode only option was UEFI..So i disabled secure boot and reboot ..then the problem stays..this time when i press F2 i can't enter BIOS ,It freezes in acer logo but doesn't go to BIOS menu...I bought this laptop week a ago..thanks to qurentine i cant have local support too ..I updated bios before this problem..I think that might cause this problem.Because of warenty i cant open backcover too..I dont know what to do..Is there anything that i could possibly do to fix this..Please help.
Thread was edited to add model name to the title
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Answers
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Do this again: 1. TURN OFF the laptop; Disconnect the power adapter; Press and hold the power button for 30 seconds; Leave the laptop off for 30 minutes and then turn on the laptop.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Detection tool click here to find the serial number or partnumber of your model!
egydiocoelho
TrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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@egydiocoelho i did that but still i can't acces bios menu..Now i am trying to reinstall windows but i can boot from usb..0
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try disconnecting the SSD and HDD. then, press f2 to access the BIOS.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
Hi LSK,
Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.0 -
@Eswar i already tried resetting pc twice.But every time even after resetting it goes to that blue screen indicating 'INACCESSIBLE BOOT DEVICE ' ...Now i am trying to reinstall windows but i cant boot from pen ..Since i cant access to bios...anyway thanks for help ...0
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@egydiocoelho I think thats my ast hope.But i recently brought this laptop so removing HDD and SSD violates my warenty..So i have to wait ro reach local support after isolation ...anyway thanks for your help0
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@Eswar @egydiocoelho one of my friends suggest me reflashing bios will fix my bios problem..what do you guys think about it?0
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Can you upload a photo of the bios information tab?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
Try removing the hard drive and ssd.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
I fixed my issue by downgrading bios but when i check boot priority order in bios
1 windows boot manager only there
My HDD or SDD Not showing0 -
But are ssd and hdd showing up in the information tab of the bios?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
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Hi i have the same laptop issue with my secondary machine but i cant reset my pc it says '' unable to reset your pc ''
i cant take it apart as i have no skill
please help
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I suggest you ask a new question.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
hi, I got into the same issue some days ago, everything happened when I used a drive partition wizard manager in windows and what it did was:
Shrinked the drive (while the system is rebooting), so that I can get some extra space to install linux.
And as soon as everything got done, came back to see the acer logo. Doesn't move a bit.
So I thought I'd just power off and on and then access the bios, but this isn't working anymore, non of the usual functions keys work, I just can't get to the bios anymore
I was sure that it's the ssd(the nvme, default one that came with the laptop) causing the trouble, so I removed the ssd and restarted the device, it got into bios.. but inserting the ssd back while the bios is on isn't making the bios detect the ssd.
So I'm basically stuck, is there any way to reset this SSD?
My laptop is Acer one 14 Z2-493
I don't care about the files, I just want to access the bios and reinstall windows. For this I need the sssd to be detected in bios and the bios to be accessible while the ssd is in.
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Try disconnecting the lithium battery, hard drive and SSD. Then check if the problem persists:
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0
