acer chromebook 317 CB317-1H-C080 randomly stops responding, blank screen

pme
pme Member Posts: 3 New User

ONly way to wake it up is power button for ten seconds, then wait ten or so secondes and press power button , usually then comes on . It asks if i want to reinstate the screen as before and it does. Any ideas?? but do not tell me I am the only person that has had this issue.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @pme

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working please follow the steps given below

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • pme
    pme Member Posts: 3 New User

    Thanks for the prompt response.

    As in my original post I can get it back on every time, why should carrying the process you describe fix it? Loosing the settings will be a pain in the *****.

    what causes it.?

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Typically it's caused by an addon that doesn't respond well to sleep modes, so when waking the machine up everything waits for the addon to recover and it never does…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • pme
    pme Member Posts: 3 New User

    THanks, I'll have a look, might be thunderbird, any pointers of how to i d the offender?

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Not without just uninstalling each one to see if it makes a difference…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.