Predator Triton 300 SE PT314-51s faulty motherboard or Hardware issue?

Theodorr
Theodorr Member Posts: 3 New User
This discussion was created from comments split from: Predator Triton 300 SE FreezingNitro 7 - AN715-51.

Answers

  • Theodorr
    Theodorr Member Posts: 3 New User
    edited November 2022

    Hey there, could be a typical problem for this model? A faulty motherboard or some other hardware problems? I have Predator Triton 300 SE PT314-51s for 1 month, and I love its design. I didn't play any game yet but that would be anyway a harder task for the laptop. It happened to randomly freeze when doing easy tasks like ms word and a few tabs open in edge... The screen stays on but everything is unresponsive. Tried ESC, CTRL ALT DEL buttons, even kept my patience and left it for 10 minutes hoping it will recover. All I could do is to hold the Power button for a few seconds to force shut down, but I don't find this as a solution since I lost my work in word... In the beggining I thought It's because of Windows 11 where these freezes were more often, so I did a clean install of Windows 10. Seemed to be fine, just for a couple of days... Did you find any solution for this, or is Acer planning to solve this problem in some way or it will remain a broken model?

  • sebasxd0
    sebasxd0 Member Posts: 1 New User


    I have the same problems, I thought it was my computer, but it seems that if it is something that happens on this PC, did you manage to solve something or do you have to request a guarantee?
    


  • Theodorr
    Theodorr Member Posts: 3 New User

    Hey everyone, I found out that the actual problem was the RAM memory, I had 8gb, and after I bought another memory of 16 GB for the maximum capacity of 24 GB RAM, installed a third party software to constantly monitor it and guess what. While doing minor tasks like browsing the internet and/or having one excel/word open, the ram memory went up to 7.9-8 GB. So the solution to freezing, atleast for me was to upgrade the ram memory to 24GB.

  • Silvasurfer
    Silvasurfer Member Posts: 1 New User

    How did you find out it was a RAM issue, I've been having a similiar problem I purchased the 16 gb ram version but for all intense purposes my ram caps at around 6gb and I have no idea why i bought this laptop thinking it would make editing easier but all it has done is crash