Laptop Nitro 5 An515-57 randomly turns itself off

emlou1989
emlou1989 Member Posts: 3 New User

Hi,

all of a sudden my Nitro 5 An515-57 randomly shuts off when in the middle of a game even when charging. It’s only just started doing this in the past week- nothing has changed and I’ve been playing the game for awhile. I used a cooling pad to help so don’t think it could be from overheating. Sometimes I could be playing for 5mins or over an hour before it just shuts down. The underside of the laptop doesn’t seem to have the reset button for the battery reset and I have tried tightening the screws but nothing has helped.

Answers

  • @emlou1989


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

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                                         ★★ WILLIAM - MRK ★★

  • @William_mk2


    We need to determine whether it is hardware or software issue


    Try f2 while turning on the computer. It will go to bios. Please stay on the bios for 1 hour. If the computer is not restarting in bios then it is a software issue.


    Here are some of the steps to follow..


    Try windows + r - on the run window - type msconfig - click ok  

    click on services

    check - hide all microsoft services 

    click on disable all

    click on startup 

    disable all the startup items 

    click on apply - ok - restart the computer.   Loading process will be very fast now..


    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  


    Try windows + r - on the run window - type appwiz.cpl - click ok  

    it will show you the list of programs

    remove all the unwanted third party programs. 

    Please don’t remove any drivers.  

    If you are not sure , please don’t remove it.  


    Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files 


    Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files 


    If you are not able to remove some files - click on skip and then click click on continue.. 



    Try windows + r - on the run window - type cleanmgr - click ok

    click on all the boxes except recycle bin and thumnail

    Delete the items which are checked 


    Try windows x - on the menu - chose command prompt admin or power shell admin 

    click on yes 

    on the blue or black window type sfc /scannow 

    It will be running till 100 %


    Try to do a chrome reset 

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Open chrome 

    it will work faster now


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • emlou1989
    emlou1989 Member Posts: 3 New User

    Sometimes it completely turns off, other times it’s like it goes to sleep. I also used the laptop while it wasn’t charging and it still did the same thing. And it’s been while I’ve done different things on the computer.

  • ZeusSalvo
    ZeusSalvo Member Posts: 2 New User

    Hope this helps. Kinda similar issue bugged me for months. Mine was the GPU overheating all along (AN515-55-56R2). So whenever I use softwares that require intensive real time rendering, it shut down without warning. We first thought it was with power, charging, mosfet, capacitors etc. But when the tech flipped the board...the GPU is burnt, it touched the heat sink. The tech just bypassed the GPU and I'm now just relying on the CPU.

  • joniakiller
    joniakiller Member Posts: 1 New User

    Randomly shutting off has the following causes: Cooling fan either dead or not working properly - just check it. Processor getting much hotter due to excessive load / traffic to run - run few software at a time and rest close it. In power section one or more SMD registers got damaged.

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