First time user

KK
KK Member Posts: 5 New User

I have taken the acer tablet out of the box.

charged the battery, I am now at the screen for user and password.

Is there a secret user name and password?

I was able to get the keyboard up.

No set up screen came on as described in the Quick Start Guide

 

 

 

Best Answer

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon
    Answer ✓

    Which model? Android or Windows?

    Tell us more, please.

Answers

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon
    Answer ✓

    Which model? Android or Windows?

    Tell us more, please.

  • KK
    KK Member Posts: 5 New User

    I have Windows 8, I chatted with Acer Support.

    They advised me to use the recovery disk that came with the tablet.

    I received the tablet in a class action suit from emachines.

    Looks like new in box to them is reconditioned as someone else had owned the tablet before me. 

     

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon

    KK wrote:

    someone else had owned the tablet before me. 


    If it is, the best solution is to make a factory reset like Acer Support said.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    OK first do you have a recovery disk ? If not they may be available from Acer.

     

    Second: What model is it ? W500 and W700 mostly came with Win 7 W3 and W510 came with Win 8.

     

  • Leonid
    Leonid Member Posts: 121 Troubleshooter

    Hello Padget, This is the W3-810/32 GB. I just received mine in the same way. It has Win8 and MS Office 2010 iinstalled - Student/Teacher version. It does come with the recovery disc.

     

    KK,

    When I went to that link for buying options, I saw a statement that I think said all of our choices were Factory Refurb's. I bought and can recommend the Acer Case. I tried a Targus stylus but this one is about a half inch across which makes it too wide for the desktop menues, file and directory work. Currently I would not recommend giving the Microsoft Camera permissions. Untill I know what is being tracked and spied on, I am not using the web cams. They are not much to talk about anyways.

     

    Let us know how you get along with this W3.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    W3 has only been out for about 2 months, amazing that you have a used one.

     

    Usually Windows or the BIOS will just ask for a password or give a selection of users, since it is asking for a username also that almost sounds like an add-on like Guardian Edge. What does the screen look like - any chance of a picture ?

  • KK
    KK Member Posts: 5 New User

    Thank you for taking an interest in my question. My tablet is the W-3 model.  I have to purchase the micro B usb and keyboard to reset the tablet.  I am waiting for a delivery now. I will keep the community informed of my progress. The screen is at Other User, I tried several times to reset the password using the virtual keyboard but no luck.

  • billsey
    billsey ACE Posts: 34,105 Trailblazer

    Sounds like the previous owner deleted their account without enabling another. Try 'Guest' to see if it lets you in without admin permissions.

     

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If you cannot get access you may need to clean and reinstall Windows completely using the Recover DVD that comes with a W3. Did you receive the seperate paper that has the code to unlock Office ?

This discussion has been closed.