More monitors on Nitro 5 An515-57? how to add monitors without them lagging

xboxfan523
xboxfan523 Member Posts: 21 Troubleshooter
edited April 2023 in Nitro Gaming

I have a HDMI which is being used for my main 240hz ASUS monitor, i have other monitors that i was going to use but i do not think i have Thunderbolt because the symbol is the regular USB C port symbol and i do not want to use USB to HDMI adapters since they are a pain in the *****

Anyone know how to add monitors without them lagging on the nitro 5 or a way to add more display outputs?

Model: An515-57, NH.QESEK.003

[Edited the thread to add model name to the title and issue detail]

Best Answer

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    edited May 2023 Answer ✓

    Part No NH.QESEK.003 should have a TBT port that supports DP & HDMI. All you need is a 2.1 or 1.4 compliant type-C-to-HDMI or DP cable.

    https://business.currys.co.uk/catalogue/computing/laptops/windows-laptop/acer-nitro-5-15-6-gaming-laptop-intel-core-i5-rtx-3050-ti-512-gb-ssd/N528879W?from=category&heat=price

    Jack E/NJ

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Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    edited May 2023 Answer ✓

    Part No NH.QESEK.003 should have a TBT port that supports DP & HDMI. All you need is a 2.1 or 1.4 compliant type-C-to-HDMI or DP cable.

    https://business.currys.co.uk/catalogue/computing/laptops/windows-laptop/acer-nitro-5-15-6-gaming-laptop-intel-core-i5-rtx-3050-ti-512-gb-ssd/N528879W?from=category&heat=price

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter
    edited May 2023

    The port symbol is not a lightning or DP symbol, just a regular USB C symbol, it is probably a regular Type C.

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    NH.QESEK.003 is listed as having a TBT port with alternate mode video output. Compliant cables are cheap. Try it anyway. if it doesn't work, you probably didn't get what you paid for as advertised. If that is the case and if it was mine, I'd return it to the seller for a refund.

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    Ill order a USB C to DP cable and see if it works, ill post the results here when i test it.

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    OK. Thanks

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    Wait, do you have a lightning bolt symbol on your Type C port because the main problem is i dont have it

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Yes, we must wait to see if a USB C to DP cable works or not. If it works, the port is mislabeled. If it doesn't work, the Acer specification is wrong.

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter
    edited May 2023

    Got it, it recongizes the cable, but there is no image and no monitor detected, in Device manager it is recognized as "USB Billboard 2.0"
    Cable: https://www.amazon.co.uk/dp/B09NTZ8LY2?psc=1&ref=ppx_pop_dt_b_asin_image

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Make sure TBT detection gain is turned on in BIOS Advancced tab. You might have to press Ctrl+S to reveal a hidden TBT option. Also press FN+F5 to try to toggle monitor on.

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter
    edited May 2023

    i dont have that option, even with Ctrl+S

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    When & where did you buy this machine?

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    I bought it in 2022 on Amazon

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    edited May 2023

    Go to this link. Enter your machine's serial number id (SNID) Download and try installing the ThunderBolt driver & utility.

    https://www.acer.com/us-en/support/drivers-and-manuals

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    Support website isnt even working for me for some reason,

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    nvm support site worked ill try the Drivers

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    I installed the driver and the control center, but the driver says the controller version is N/A

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Support website isnt even working for me for some reason,»>nvm support site worked ill try the Drivers

    Go back to the Acer driver link. Then clear all Acer cookies. Then try it again. There's a problem with re-loading old Acer cookies that hasn't been fixed yet

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    i already installed driver, says controller ver is N/A in TBT control center for some reason even know the driver was installed

  • JackE
    JackE ACE Posts: 45,201 Trailblazer

    Do you still have the link to the Amazon advertisement?

    Jack E/NJ

  • xboxfan523
    xboxfan523 Member Posts: 21 Troubleshooter

    Ill try to find it