My Swift 5(SF514-56T-797T; NX.K0HAA.001) keyboard not responsive to enter PIN

wilcox4
wilcox4 Member Posts: 1 New User

I received my Swift 5 on October 10th. Tonight, the keyboard was non-responsive at the PIN sign-in screen. I selected "Forgot PIN" and could then enter security code with the keyboard. When I got to the "submit" screen I selected cancel and it took me to my home screen. Keyboard responsive. The next time I was able to call up the onscreen keyboard and enter the pin that way.

What's the fix?

Thanks!

Answers

  • @wilcox4

    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Maybe it's a problem with windows. Does this issue occur when disabling fast startup in power options?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @wilcox4


    You can try to reinstall the keyboard drivers to check if that makes any difference.



    NOTE: Make sure to reboot the laptop after uninstalling the driver.


    If that doesn't work then you can try to do a reset to check if that makes any difference.



    Check the above link to do a reset.


    NOTE: Make sure to backup all the data before the reset.


    Hope it will help you in some way.

  • StephenMiles
    StephenMiles Member Posts: 15 Troubleshooter

    I was looking for someone who owns the 2022 Swift 5 model, I noticed you do when searching the forums. I wanted to find out what SSd it uses specifically the model. Can you check task manager or hardware info on Windows to see the model of SSD it is? That would be greatly appreciated before I buy it. I think you just clicked the performance tab in task manager then click disk and it should show the model number in the top