Uncertified G-sync display detected on my 2023 Helios 16 , anyone having the same issue?

Nitrofiber
Nitrofiber Member Posts: 15 Troubleshooter

G-sync Test mode , Uncertified G-sync display detected on my 2023 Helios 16 , Is anyone having the same issue?

I bought my laptop last Saturday and was downloading Halo 5 from Gamepass, the message popped up while loading the game, since, the message will not go away unless I disable the G-sync function. Furthermore, when I restarted the machine, the screen would just go into an unresponsive black screen. What can I do from here ? Thanks

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Answers

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    the screen would just go into an unresponsive black screen.

    What happens if you press FN+F7? If nothing, how about repeatedly pressing FN+F6?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    nothing. I have to turned off forcefully.

    An update, the error message seems to go away when I maually switched the default GPU usage from the control panel from NVIDIA to auto.

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    So it's OK now?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    I have restarted the device and the error message still occurs.

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    Tap F2 on startup to enter the BIOS menu. If possible, please post a phone photo of the BIOS Advanced tab after you've pressed Ctrl+S.

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    I have figured that the error message:


    G-sync Test mode

    Uncertified G-sync display detected


    will only appeal when I have my laptop runs on NVIDIA GPU / Auto settings. When it's on Optimus , the message won't appear.

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    »>When it's on Optimus , the message won't appear.»>

    So again, it's OK now?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    yeee, I just have to leave it on this option rather than auto. Is this normal?

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    Other than the "uncertified" message, does it work OK with Optimus disabled too?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    everything else works fine , just the error message.

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    the message popped up while loading the game»»everything else works fine , just the error message.

    OK. This is simply a game software bug. Has nothing to do with your hardware. Thanks for reporting back.

    Jack E/NJ

  • Have you checked the bios version as well?

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  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    I haven't actually. Let me get on this update ! Thx

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    I have the same bios version as it's shown on the website.

    Currently, I can only set the device in Optimus mode without the error message pops up. I'm going to take it back to Acer service centre and see what they can do with it. A bit disappointed.

  • Before sending the computer, can you tell me the model of the display?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,132 Trailblazer
    edited April 2023

    April 15

    »»everything else works fine , just the error message. »»I can only set the device in Optimus mode without the error message pops up. I'm going to take it back to Acer service centre and see what they
    can do with it. A bit disappointed. »»

    If everything works fine and no error message when Optimus mode set, what is the problem?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    This is this problem i am dealing with, it can only be set at optimus. If I select the other two, the error message will pop up. This shouldnt happen when the laptop is brand-new and no external monitor is connected, right ?

  • JackE
    JackE ACE Posts: 45,132 Trailblazer

    As mentioned earlier, this is a software issue with the download, not the brand-new laptop hardware. Again, other than the download error message with optimus disabled, what problem is this causing with using the machine with optimus enabled?

    Jack E/NJ

  • Nitrofiber
    Nitrofiber Member Posts: 15 Troubleshooter

    i understand it is a software issue. I have contacted Acer about it and they have so far provided me with no solution just yet.

    When using the laptop for gaming with Optimus, the performance doesn't look as good when it's set on NVIDIA. Even with Auto, the message still shows on the display.

    The main reason I got this laptop is for gaming, if I couldn't use the different settings on the device for display, what's the point of getting it?