Aspire 5 Problem with Acer Care Center MicroSoft doesn't want me to revert to W10.

WaNemeth
WaNemeth Member Posts: 3 New User
edited April 2023 in Aspire Laptops

Hola. I recently upgraded my Aspire 5 to Windows 11 and it's been a disaster. I tried going back to W10 using the Windows recovery and it came up W11! I came across the Acer Care Center which I have never used before. Never had a need for it and I had forgotten about it. In recovery it explained how it would reinstall Windows to factory default, which is what I want. I came back to it later and now all it does is jump to the Windows recovery in Windows settings. I don't know what happened. I tried reinstalling it with no luck. It's like MicroSoft doesn't want me to revert to W10. Can anyone tell me what is going on with this?

[Edited the thread to add model  name to the title and issue detail]

Answers

  • Hello! Try reinstalling windows by pressing alt+f10 before the acer logo.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • WaNemeth
    WaNemeth Member Posts: 3 New User

    Where did you find this information? I read through the Acer Users Manuel and there's nothing about it. I reread the section on recovery and like I said my recovery takes me to Windows. If I do an Alt+F10 is it going to take me to Acers factory reset or Windows W11 reset?

  • Puraw
    Puraw ACE, Member Posts: 13,176 Trailblazer

    Completely uninstall Acer Care Center, not needed, and stay with Windows11 you wil get used to it and it is a far better platform than W10. Do a Reset this PC as suggested above that should get you W11 back, or use your Recovery USB flash drive (if you don't have this borrow one from a W11 user) to boot with and select "Reset this PC".

  • WaNemeth
    WaNemeth Member Posts: 3 New User

    I do not want W11! Maybe a clean install works but the upgrade has trashed my files. It keeps changing how it operates. And is generally unusable. If I have to I'll use my flash drive that I made when I purchased the unit. I was trying to avoid that. Thanks for trying.

  • I'm not sure. But I think windows 10 will be reinstalled.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)