touch screen not working.

scrivy
scrivy Member Posts: 2 New User
edited April 2023 in Aspire Laptops

touchscreen driver

[Edited the thread to add issue detail]


Best Answer

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator
    Answer ✓

    Hello!!

    @scrivy

    In this case, it is first advised to check if the touch functionality is enabled on your screen. To check this, you can follow the steps below:
    1. Click 'Start' and then 'Control Panel'.
    2. Click 'Hardware and Sound' and then 'Pen and Touch'.
    3. In the dialogue box that opens, select the 'Touch' tab.
    4. See if the 'Use your finger as input device' checkbox is ticked. If not, then tick the checkbox.
    5. Click 'OK' to confirm and close the dialogue box.

     

    If the issue still persists, you can consider reinstalling the latest touch-screen drivers on your computer. To do this, follow the instructions below:
    1. Go to 
    2. Type Your model number in the box below 'Search by Product Model' and click 'Search'. Your product details will come up on the screen.
    3. Select your operating system appropriately from the drop-down menu besides 'Operating System'.
    4. Go to 'Drivers' tab and download the latest touch-screen drivers for your model.

     

    If the issue still persists, you can consider performing System Restore and see if that helps. To know how to do this, the following link can be helpful:

     

    If the issue still persists, you are advised to contact Acer support by using the following link:

     

    Hope this will help you. http://us.acer.com/ac/en/US/content/drivers http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc http://us.acer.com/ac/en/US/content/contacts

    Regards,

    LunaNova`14

Answers

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator

    Hello!!

    @scrivy

    may I know what is the Exact issue and help me with your model number, Thankyou….

    Regards,

    LunaNova14

  • scrivy
    scrivy Member Posts: 2 New User

    touch screen does not worek

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @scrivy

    Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

    Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

    On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

    If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 

    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

    It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Emma_
    Emma_ Moderator, Member Posts: 226 Moderator
    Answer ✓

    Hello!!

    @scrivy

    In this case, it is first advised to check if the touch functionality is enabled on your screen. To check this, you can follow the steps below:
    1. Click 'Start' and then 'Control Panel'.
    2. Click 'Hardware and Sound' and then 'Pen and Touch'.
    3. In the dialogue box that opens, select the 'Touch' tab.
    4. See if the 'Use your finger as input device' checkbox is ticked. If not, then tick the checkbox.
    5. Click 'OK' to confirm and close the dialogue box.

     

    If the issue still persists, you can consider reinstalling the latest touch-screen drivers on your computer. To do this, follow the instructions below:
    1. Go to 
    2. Type Your model number in the box below 'Search by Product Model' and click 'Search'. Your product details will come up on the screen.
    3. Select your operating system appropriately from the drop-down menu besides 'Operating System'.
    4. Go to 'Drivers' tab and download the latest touch-screen drivers for your model.

     

    If the issue still persists, you can consider performing System Restore and see if that helps. To know how to do this, the following link can be helpful:

     

    If the issue still persists, you are advised to contact Acer support by using the following link:

     

    Hope this will help you. http://us.acer.com/ac/en/US/content/drivers http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc http://us.acer.com/ac/en/US/content/contacts

    Regards,

    LunaNova`14

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