Problem with Acer XV340CKP the monitor stopped working there is no visual

Gatz
Gatz Member Posts: 4 New User
edited January 2023 in Monitors

Hi

I have an issue with the monitor Acer XV340CKP, most of the time is already the fourth time that this happen that the monitor stopped working there is no visual and the backlight is still on the audio is still on, but no visual. I just let it rest for a few minutes then it works again, it was yesterday that I saw what actually happen the image gets disintegrated piece by piece, then goes completely black. I tried all the possible solutions since is not an issue with the GPU since it works fine with my other monitor tried to change cables and stuff nothing approximately after 5 hours of activity it goes off. Now I got no idea what is causing it, I hope is not something that is expensive to fix since at this point, I prefer to get another monitor. Does anybody have or had the same issues with this monitor?

Thanks

 [Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    Go to this link and install the updated Win10 driver. Also download and install the the AcerMonitorWidget. You can also download the user manual that has a few troubleshooting tips.

    https://www.acer.com/us-en/support?search=XV340CKP&filter=global_download&suggest=xv340;0

    Jack E/NJ

  • Gatz
    Gatz Member Posts: 4 New User

    Hi

    Tried to update the drivers, but unfortunately, doesn't work, still has the same issues, so now I am thinking the issue is at the Hardware level, I tried to get in touch with the seller, let's see what he can do.

    Thanks

    Kind regards

    Ridwaan Safarally

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    Is this a new or used or refurb ?

    Jack E/NJ

  • Gatz
    Gatz Member Posts: 4 New User

    It was brand-new that the thing that really upset me the most, at the moment it doesn't even display, sometimes the image of the Acer comes up then glitches up and give me a black screen. I hope is something that won't cost me a lot to fix or else I will have to take another one and this will be a waste of money £399.99 I paid for it, and it didn't even last me a year, while the Asus one that I bought 3 years ago works like a charm. Let's see if the seller gets back to me today I want to see the warranty, they probably would tell to send it to Acer assistant... bah let's see

  • Gatz
    Gatz Member Posts: 4 New User

    I just tried the trick of pressing the power button for 60 seconds, and now the screen works but is just a temporary fix it probably will last 5 hours then go back to the black screen and glitching Acer logo. I had to beg it for a bit to make it work good thing I have 2 screens.

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    >>>and it didn't even last me a year>>>

    Who's the vendor?

    Jack E/NJ

  • atmtech
    atmtech Member Posts: 1 New User

    sorry to revive but did you get this sorted? currently going through the exact same issue

    https://community.acer.com/en/discussion/677617/problem-with-acer-xv340ckp-the-monitor-stopped-working-there-is-no-visual

  • JackE
    JackE ACE Posts: 44,894 Trailblazer

    @atmtech

    Please start your own new thread by clicking on the ask a question button. Also mention the PC model you have.

    Jack E/NJ

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