Acer Nitro 5 AN515-57 GeForce 3060 problem

Mikedos
Mikedos Member Posts: 17 Troubleshooter
edited April 2023 in Nitro Gaming
Hello,

I have a serious problem with my Acer Nitro 5 AN515-57 with GeForce 3060. Well, after turning on the system it is impossible to play any game, the picture cuts very badly. In addition, after turning on any game the card load is 100%.  By trial and error method I noticed that reinstalling the graphics drivers helps. Unfortunately, after rebooting the laptop, the problem returns again and I have to reinstall the drivers again.  I would like to add that I have disabled the integrated card in the system, so surely games do not use this card. Can anyone help me solve this problem?

{Thread was edited to add model name to the title}
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Answers

  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    (1) Was Win10 or Win11 factory installed?
    (2) Where did you get 3060 drivers?

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,753 Trailblazer
    edited July 2022
    Mikedos said:
    Hello,

    I have a serious problem with my Acer Nitro 5 AN515-57 with GeForce 3060. Well, after turning on the system it is impossible to play any game, the picture cuts very badly. In addition, after turning on any game the card load is 100%.  By trial and error method I noticed that reinstalling the graphics drivers helps. Unfortunately, after rebooting the laptop, the problem returns again and I have to reinstall the drivers again.  I would like to add that I have disabled the integrated card in the system, so surely games do not use this card. Can anyone help me solve this problem?

    {Thread was edited to add model name to the title}


    Uninstall completely all the Nvidia drivers with Display Driver Uninstaller Download version 18.0.5.2 first and then make sure that you install all the windows drivers and install the latest Nvidia driver for your RTX-3060 the Version: R515 U2 (516.59)  WHQL and RTX Experience and also install the Intel® Driver & Support Assistant that installs all and latest Intel drivers. Do all this and try your laptop again as it sounds like you have corrupted drivers that are affecting your laptop for gaming. Do all that as it will work especially the RTX Experience that has the best settings for allot of games for the RTX-3060 gpu!

     


  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    (1) Was Win10 or Win11 factory installed?
    (2) Where did you get 3060 drivers?

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter
    StevenGen said:
    Mikedos said:
    Hello,

    I have a serious problem with my Acer Nitro 5 AN515-57 with GeForce 3060. Well, after turning on the system it is impossible to play any game, the picture cuts very badly. In addition, after turning on any game the card load is 100%.  By trial and error method I noticed that reinstalling the graphics drivers helps. Unfortunately, after rebooting the laptop, the problem returns again and I have to reinstall the drivers again.  I would like to add that I have disabled the integrated card in the system, so surely games do not use this card. Can anyone help me solve this problem?

    {Thread was edited to add model name to the title}


    Uninstall completely all the Nvidia drivers with Display Driver Uninstaller Download version 18.0.5.2 first and then make sure that you install all the windows drivers and install the latest Nvidia driver for your RTX-3060 the Version: R515 U2 (516.59)  WHQL and RTX Experience and also install the Intel® Driver & Support Assistant that installs all and latest Intel drivers. Do all this and try your laptop again as it sounds like you have corrupted drivers that are affecting your laptop for gaming. Do all that as it will work especially the RTX Experience that has the best settings for allot of games for the RTX-3060 gpu!

     


    I did as you said. Unfortunately, I could not install the drivers you sent in the link, because they are not supported for my hardware. Also RTX Expiernce can not be installed.

    Removing the drivers completely and installing these drivers: https://www.nvidia.pl/Download/driverResults.aspx/190584/pl did not help. 

    GPU still loaded at 100%.

    @JackE
    The laptop was without an operating system, so i installed Windows 10. I downloaded these drivers: https://www.nvidia.pl/Download/driverResults.aspx/190584/pl
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    >>>The laptop was without an operating system, so i installed Windows 10. I downloaded these drivers>>>

    Download, unzip and install this 3060 driver instead



    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter
    @JackE
    I did so and unfortunately the same thing again. In game GPU 100%.
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    Go to this link and update the Win10 chipset driver.

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter
    It didn't help. A while ago I upgraded to Windows 11 and the same thing happens all the time. My last step will be to install Windows 10 cleanly. If that doesn't help, I'll be forced to return the notebook for warranty. I have had this notebook for less than two months....
  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    >>>A while ago I upgraded to Windows 11 >>>

    Aye!!! I wished you had mentioned this earlier. Like the rest of us Acer users, you must keep checking the ACER download site for Win11 updates. While your machine is capable of running Win11, it still will have bugs until the ACER Win11 updates appear. Meanwhile, you might try iobit's DriverBooster freeware to see if it can pick up any better Win11 drivers on line. That's about all you can do right now until the Win11 updates are published. 

    Jack E/NJ

  • Phantom362
    Phantom362 Member Posts: 2 New User

    I am facing this stupid error where on charge my Acer nitro 5 i7 11th gen and RTX 3060 give 10 to 15 fps which is absurd. I spent my money on this machine and I regret that now.

    Every time when I want to play a game I need to install the graphics driver again to make them work which is not a solution.


    Kindly provide a solution.


    Windows 11 22H2

  • JackE
    JackE ACE Posts: 45,184 Trailblazer

    Phantom362

    Battery must be 100% charged and plugged in BEFORE starting heavy gaming load.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,184 Trailblazer

    Welcome back @Mikedos Did you check for a restore point just in case an errant Windows update caused the latest problem? I suspect that's what's going on but unfortunately the OP in the other thread doesn't have a restore point with a date stamp about when the
    problem started.last Wed or Thurs. It may require a reset. So check your restore points in Control Panel.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,184 Trailblazer

    »>System restore won't help, because I can't go back that far in time»»

    Please stay on this thread when responding. When did the problem start?

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter

    hello , unfortunately in June 2022 even a clean install of windows did not help, so I returned the laptop for warranty. was ok, but unfortunately, after some time a similar problem appeared - as I wrote in another post.

  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    1. Do you still have the same model?
    2. How long ago did the latest problem start?

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter
    1. Yes
    2. I dont know, because i dont played games, i saw this problem about few weeks ago.

  • JackE
    JackE ACE Posts: 45,184 Trailblazer

    So are you saying this problem could've been going on for a long time before you noticed it?

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter

    Yes, could it be because the CPU is overheating? whitout playing games temperatures are high 80 to 90? I am sending a screenshot from the 3d mark test:

  • JackE
    JackE ACE Posts: 45,184 Trailblazer

    Open the NitroSense app. Please post a screenshot of Nitro Sense fan speed and temperatures when you're having game problems.

    Jack E/NJ

  • Mikedos
    Mikedos Member Posts: 17 Troubleshooter

    over time, during the game, the game cuts more, screenshot below