Intel AX201 not working - driver doesn't seem to update in Acer Swift 3

BennyJJ
BennyJJ Member Posts: 2 New User
edited April 2023 in Swift and Spin Series

Hi have an Acer Swift 3 from 2020 (sf314-58). All of a sudden I could no longer connect to wifi or bluetooth. Under devices, the Intel AX201 has the dreaded yellow triangle error notice. I've tried reinstalling Windows, reinstalling the drivers but nothing helps. I tried a battery reset but I couldn't find the button in the pin hole. I've seen others with the same problem and followed the suggestion to update the driverdirectly from Intel but when I do it (22.200.2) and restart, the driver under device manager remains at 21.90.2.1 (from 16/4/2020 or 4/16/2020 in the US). It tells me it's up to date.

Any more suggestions?

[Edited the thread to add model name to the title]

Answers

  • Hello! Have you checked the bios version yet?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • BennyJJ
    BennyJJ Member Posts: 2 New User

    My BIOS is from 2019 - shall I update it to this latest 2021 BIOS?

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    It wouldn't hurt, and as shown it might help.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • I would try to update as something related to wifi.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)