Aspire 5 A515-54G New Aspire 5 touchpad not working

maribeau
maribeau Member Posts: 31 Troubleshooter
l2c Hid Error in Device manager. Already replaced the touchpad still not working
 Already did the basic troubleshooting please enough commenting it. Can you give me other solution?

Best Answer

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021
    maribeau


    First we need to determine whether it is a driver issue or a hardware issue..   


    Please install the i/o drivers first and then install the touch pad drivers..  


    Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

     

    Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad.  If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..    


    After disabling and enabling the touchpad check how it is working.. 


    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

     



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • maribeau
    maribeau Member Posts: 31 Troubleshooter
    Hi there! As i mentioned already did that basic troubleshooting.  They alreay change the hardware touchpad..still doesnt work... Do you think is this is motherboard issue?
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi @maribeau,

    Did you try to reset the windows. 
  • maribeau
    maribeau Member Posts: 31 Troubleshooter
    Yes... Thats a basic troubleshooting
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @maribeau,

    It looks like hardware issue. Contact acer tech support,

  • Have you tried updating the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sepineda
    sepineda Member Posts: 1 New User

    Buenos Dias Amigos. Igualmente yo tambien tenia el problema , ya que el touchpad no me funcionaba. Descargué Driver Booster y actualizé todos los controladores y asi pude solucionar el problema. Espero les sirva!

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,314 Trailblazer

    Hi @sepineda although this thread is old, thanks for sharing it in the community.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)