AN517-41 not charging while gaming

Ozeex · March 2023

Hi, i bought AN517 - 41 one year ago and was working perfectly until two weeks ago when it started to refuse charging while playing games. It doesn't apply to games that don't require much power, but happens every time i play AAA games like Cyberpunk. Every driver is fine, i checked everything on the system level, the problem is probably based somewhere in hardware. When it stops charging the only solution is to unplug the charger from the socket (unplugging the jack doesn't help for some reason) and plug it back, but it helps for a couple of seconds and it breaks again. Did anyone have a similar problem with this particular model (or any other)? Support suggested charging module malfunction. Charger wattage is 135W (7,1A 19V), i heard that it may be too weak but i think it would rather stop working immediately than after a year of use.

StevenGen · March 2023

AN517-41 not charging while gaming

Ozeex

Mar 17, 2023

Hi, i bought AN517 - 41 one year ago and was working perfectly until two weeks ago when it started to refuse charging while playing games. It doesn't apply to games that don't require much power, but happens every time i play AAA games like Cyberpunk. Every driver is fine, i checked everything on the system level, the problem is probably based somewhere in hardware. When it stops charging the only solution is to unplug the charger from the socket (unplugging the jack doesn't help for some reason) and plug it back, but it helps for a couple of seconds and it breaks again. Did anyone have a similar problem with this particular model (or any other)? Support suggested charging module malfunction. Charger wattage is 135W (7,1A 19V), i heard that it may be too weak but i think it would rather stop working immediately than after a year of use.

Chargers have a fuse if there is anything wrong with the charger or there is a power draw problems and/or a short within the laptop power port or the charging module malfunction within the laptop. The reason why the charger comes back on is because when that charger fuse trips, it takes 10 seconds to reset, try to quickly take the charger plug out whenever the laptop works off the battery, leave it disconnected for 10 seconds and reconnect the charger plug, see if the charger monetarily resumes charging and then turns off? As if it does then its either the charger itself that is damaged or its your laptops power port or the laptops charging module circuitries that have shorted or burned out and they are malfunctioning. Check all that and let us know.

Ozeex · March 2023

StevenGen

Mar 18, 2023

https://community.acer.com/en/discussion/681969/an517-41-not-charging-while-gaming
Chargers have a fuse if there is anything wrong with the charger or there is a power draw problems and/or a short within the laptop power port or the charging module malfunction within the laptop. The reason why the charger comes back on is because when that charger fuse trips, it takes 10 seconds to reset, try to quickly take the charger plug out whenever the laptop works off the battery, leave it disconnected for 10 seconds and reconnect the charger plug, see if the charger monetarily resumes charging and then turns off? As if it does then its either the charger itself that is damaged or its your laptops power port or the laptops charging module circuitries that have shorted or burned out and they are malfunctioning. Check all that and let us know.

It works normally when I'm not playing games with heavy power drain (indicated as very high drain in task manager). I tried to do the test You suggested and even after 10 seconds the laptop starts charging for no more than 1 second and immediately stops. Dropping graphics settings to the lowest possible may extend this time to a couple seconds more but of course it doesn't solve the problem. Whenever the games are in menu or some loading screens it still charges, but as soon as I unpause the game it stops.

jackyjoy123 · March 2023

AN517-41 not charging while gaming

Ozeex

Mar 17, 2023

Hi, i bought AN517 - 41 one year ago and was working perfectly until two weeks ago when it started to refuse charging while playing games. It doesn't apply to games that don't require much power, but happens every time i play AAA games like Cyberpunk. Every driver is fine, i checked everything on the system level, the problem is probably based somewhere in hardware. When it stops charging the only solution is to unplug the charger from the socket (unplugging the jack doesn't help for some reason) and plug it back, but it helps for a couple of seconds and it breaks again. Did anyone have a similar problem with this particular model (or any other)? Support suggested charging module malfunction. Charger wattage is 135W (7,1A 19V), i heard that it may be too weak but i think it would rather stop working immediately than after a year of use.

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