Spin 713 Chromebook has hazy screen with vertical lines

LesIsmore
LesIsmore Member Posts: 7

Tinkerer

My Spin 713 developed a very hazy screen with vertical lines, and some flickering while scrolling. This happened rather suddenly while typing. The computer has not been dropped or suffered any other trauma. I have tried changing screen settings, restarting, hard reset, and powerwash. Nothing has helped. The problem seems to come and go a little. It is severe at startup, but fades as I use the laptop a bit, but can get worse again. Opening and closing the lid (screen) has no effect.

I bought this laptop as a certified refurbished unit less than two years ago in the USA, but I am now in Germany. I'm not sure if it's still covered by warranty or where I should take it if it needs repaired. If this is a hardware issue, can I repair it myself?

Best Answer

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    edited March 2023 Answer ✓
    1. Remove 9 screws from bottom cover.
    2. Using a credit card or plasti c wedge, pry bottom cover off starting from the side opposite the hinges.
    3. Disconnect the battery pack from the mainboard.
    4. Then re-seat the LCD video cable mainboard connector a half-dozen or so times to help clean the contacts.
    5. At this point, you have to decide if you want to also re-seat the connector at the base of the screen because it will probably require futher disassembly by removing 4 screws affixing the two hinges to the mainboard and top cover

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    edited March 2023

    Unless you purchased an extended warranty (~$200+usd), standard refurb warranty is 90 days in the country in which you bought. There is also extra cost traveler's insurance that only covers while travelling through another country, not residing in it. If it was mine, I probably take it to a local laptop repair shop in the town you're in for an evaluation & estimate. Acer out of warranty repairs are usually not too practical and often cost almost as much as another refurb irrespective of what issues..

    https://acerrecertified.com/warranty/laptops/

    Jack E/NJ

  • LesIsmore
    LesIsmore Member Posts: 7

    Tinkerer

    Thanks JackE! I realize it's not covered by warranty, but I'm really more interested in how to fix the problem. Overall it's still a great laptop and I'd like to get a couple more years out of it. I might try a local repair shop, but I'm also willing to give it a go myself. I just wish I could find some information on how to troubleshoot this to narrow it down a bit. I feel like it's a connection problem, but is it most likely in the display, or in the body? I can't find any videos or tutorials on how to open this particular model.

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    You can try to re-seat the LCD video cable connectors at the mainboard and base of the screen to help clean the contacts. The bottom cover, screen bezel & possibly the keyboard depending on the full model number (For example CP713-2W). I'll try to walk you through it but I have to know what full model is.

    Jack E/NJ

  • LesIsmore
    LesIsmore Member Posts: 7

    Tinkerer

    Thanks! It's CP713-2W-5874

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    edited March 2023 Answer ✓
    1. Remove 9 screws from bottom cover.
    2. Using a credit card or plasti c wedge, pry bottom cover off starting from the side opposite the hinges.
    3. Disconnect the battery pack from the mainboard.
    4. Then re-seat the LCD video cable mainboard connector a half-dozen or so times to help clean the contacts.
    5. At this point, you have to decide if you want to also re-seat the connector at the base of the screen because it will probably require futher disassembly by removing 4 screws affixing the two hinges to the mainboard and top cover

    Jack E/NJ

  • LesIsmore
    LesIsmore Member Posts: 7

    Tinkerer

    Thanks! I'll give this a try today and let you know how it goes.

  • LesIsmore
    LesIsmore Member Posts: 7

    Tinkerer

    Ok. I gave it a shot, but it didn't change anything. I'm reluctant to undo the hinges and open up the screen, so I think my next step is to try a local repair shop. Otherwise, I'll wait until I'm back in the USA this summer, and take it to an Acer certified repair shop there. Thanks for your help!

  • JackE
    JackE ACE Posts: 44,897 Trailblazer

    A good local laptop repair shop would be my first choice for an evaluation and repair estimate.

    Jack E/NJ