Acer AspireMS2361- It stuck on startup screen saying,“preparing automatic repair” and “diagnosing pc

Gels4girls
Gels4girls Member Posts: 3 New User
edited March 2023 in Nitro Gaming

Help! I tried to do a system recovery on my acer aspire model number MS2361, but during the process my daughter turned off my laptop. So now it is just stuck on startup screen saying, “preparing automatic repair” and “diagnosing your pc” I cant find my recovery disk for it, but I know it is running on windows 8 or 10

[Edited the thread to add model name to the title and issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder

    @Gels4girls wait for the diagnosing your pc screen, select the advanced options, troubleshoot, and choose reset this PC if it has to fully reset the Windows.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Gels4girls
    Gels4girls Member Posts: 3 New User

    @AnhEZ28 thank you for your response, although it doesnt even let me get out of the start up screen I have no access to anything when it comes on

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,456 Pathfinder

    @Gels4girls so even if you try to force turning off the laptop and then turn on again, it will stuck at the diagnostic screen forever?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Gels4girls
    Gels4girls Member Posts: 3 New User

    @AnhEZ28 yes ive done it over and over and still comes up saying the same thing!!

    Its annoying

  • Gana4066
    Gana4066 Member Posts: 28 Enthusiast WiFi Icon

    @Gels4girls Have you tried Hard Reboot?

    A hard reboot is when you press and hold the power button to power off the computer.

    Hard reboot your computer and repeat the process a couple of times. Usually, it takes two consecutive system reboots within two minutes of boot completion for your computer to boot into Windows RE.

    Your computer will display the Recovery screen that reads, “It looks like Windows didn’t load correctly,” At the bottom of the screen, you’ll see a button to See advanced repair options. Click on it to enter Windows RE.(If it doesnt enter into RE mode after fordce shutdown for two times try one more time it should enter RE mode)

    This is the info I got from other forums, and it worked on my old laptop for a similar case.

    are you sure the windows recovery environment is enabled on your PC
    to make sure

    reagent /info // to check whether windows RE is enabled or not

    reagent /enable
    in your case may be you may not have the windows OS startup done as per your messages

    Please let me know if this helps or now

    Thanks


  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    long press power button until off then press power button again to boot the computer…. watch what happens

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

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