I own an acer Aspire E1 572 series laptop. Audio not working

Abrar11
Abrar11 Member Posts: 4 New User
edited March 2023 in Aspire Laptops

I own an acer Aspire E1 572 series windows 10 64-bit laptop. There is no sound in my videos or games not even system sounds. I am not able to download from the official website in the drivers and manual section. Please help me.

Answers

  • Abrar11
    Abrar11 Member Posts: 4 New User

    I can provide my email if anyone can send me the latest audio drivers by downloading them for e I can give you my SNID or S/N or model number.

  • Larryodie
    Larryodie Member Posts: 1,658 Community Aficionado WiFi Icon

    RESET your unit and keep your data file would be my choice if you're sure that your speakers are good and enabled.

    It would help if you need drivers to post WIN 10 or WIN 11.

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    The audio drivers on that system are the generic Windows drivers. What does Device Manager say?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Abrar11
    Abrar11 Member Posts: 4 New User

    Device manager says latest drivers are already installed. Then I also tried to troubleshoot. In the end it says Generic Drivers with a ❌ sign.

  • Abrar11
    Abrar11 Member Posts: 4 New User

    By resetting, do you mean that I need to restore my laptop all together?

  • Larryodie
    Larryodie Member Posts: 1,658 Community Aficionado WiFi Icon

    Yes, unless you can find a different way.

    Type reset in the search box then options to keep data etc.

    Have you uninstalled the drivers and device then cold rebooterd and let windows pick up the new device ??