SPN513-55N-70V2 Laptop not charging It doesn't even recognize being plugged in

Nerdy0ne
Nerdy0ne Member Posts: 1 New User
edited March 2023 in Swift and Spin Series

SPN513-55N-70V2


So, I've had this laptop for ~9 months and now it won't charge. It doesn't even recognize being plugged in (I've removed the battery and tried booting with no luck)


I've done the power drain and bios things I've seen posted elsewhere - no luck. Even went as far as to uninstall all the battery drivers.


I've also taken a regular 5V block and lighting cable to try charging it (not sure if it would do anything) it didn't work.

Powercfg/report in cmd says the battery is heathy. And, looking at the chargetime, I was able to charge it from dead to 18% last night. The next time I plugged it in, it wouldn't even light up the “charging” light

Have I missed any tricks? I'd rather not send it in if can avoid it

[Edited the thread to add model name to the title and issue detail]

Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder

    @Nerdy0ne

    Looks like you have tried all the possible steps and still you have issue.

    So seems to be an hardware issue.

    Click on 'Yes' if the comment answers your question!
  • StevenGen
    StevenGen ACE Posts: 12,065 Trailblazer
    edited March 2023
    https://community.acer.com/en/discussion/680468/laptop-not-charging

    Just a bit of further advice to you, as and if you can charged the battery to 18% then the battery is not locked and there is nothing wrong with the battery, if a battery is at 18% charge and you have the charger plugged into the DC-IN port of the Spin 5 Laptop SP513-55N, you should be able to power the laptop on 100%, imo there is a problem inside your laptops internal power/charging circuitries that is stopping your laptop from booting and turning on, try to take the battery out and use the charger only to make sure that the laptop works, if not then the power on and charging stages circuitries have issues and need to be diagnosed and its components need systematically eliminated where the fault is, as it could have a capacitor or a mosat shorted or burned out that needs replacing.

    NOTE: This laptop is under warranty, send it to Acer to be repaired or and as Acer usually does, they will replace the mobo with a new one and reinstall Win-11 onto your Spin 5 Laptop.

    If you are interested in batteries and how they work and how they can be regenerated, watch this extensive guide by this Technician called Sorin (who has a YouTube channel called Electronics Repair School) who is an expert at regenerating and fixing allsorts PC components for laptops especially, and he fixes basic issues where other technicians just throw out components or replace components while he fixes them, as he shows in this guide how to revive a dead old battery from an Alienware gaming laptop that has been plugged in all its life and its dead, and he revives this battery completely by resoldering the battery fuse and then it can be charged, have a look here as its very interesting; Alienware laptop battery repair - Dell gaming laptop not charging, good luck and hope this has helped you out.



  • btsshirt3
    btsshirt3 Member Posts: 1 New User

    The bios updates won't resolve any of the power-off problems with your laptop; instead, the battery may be to blame. If you are getting negative readings, it may be time to replace the main battery, or you may have issues with the internal circuitry. Charge the battery and check the battery voltage; it should be 19V. If you still experience power-off problems, take your laptop to a technician.

  • Jameswalter
    Jameswalter Member Posts: 71 Troubleshooter

    Check to see if you're plugged in.
    Confirm you're using the correct port.
    Remove the battery.
    Examine your power cords for any breaks or unusual bending.
    Update your drivers.
    Survey the health of your charging port.
    Let your PC cool down.
    Seek professional assistance.

    Regards,
    James

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    I assume you actually mean a SP513-55N rather than a SP513N-55N, since I don't believe the latter exists. What charger type do you have? They came with the standard 65W 19V with the 3mm barrel or a 65W 20V USB-C type. Either way, the best you might be able to do is charge very, very slowly with the laptop turned off and a 5V USB-C connected. Do you have any way to test the stock charger? It sounds as if that might have failed.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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